Executive Assistant for a Food and Beverage Business in the US (Home Based Full Time)

Virtual Coworker • Somers Point, NJ

3d • Remote

About The Position

This is a full-time, home-based position for an Executive Assistant in the Food and Beverage industry in the US. The role involves managing multiple email addresses, coordinating customer orders across various locations, handling online reputation management, creating newsletters, conducting market research, developing standard operating procedures, organizing documents, and providing administrative support.

Requirements

• Proficiency in managing multiple email addresses
• Experience in customer follow-up and order coordination
• Skills in online reputation management (Google, Yelp)
• Experience in writing newsletters
• Ability to conduct market research and customer surveys
• Experience in developing and maintaining standard operating procedures and checklists
• Strong organizational skills for spreadsheets and documents
• Proficiency in administrative tasks such as making calls and scheduling appointments
• Customer service support experience

Nice To Haves

• Experience with AI tools for content creation

Responsibilities

• Monitor and respond to multiple company email addresses in a timely manner (customer orders, inquiries, complaints across 6-7 locations)
• Follow up with customers and coordinate order placement across multiple locations
• Respond to company reviews on Google, Yelp, and other platforms; manage reputation across all locations
• Write weekly employee newsletters and monthly customer newsletters (with help from AI)
• Manage market research and customer surveys
• Develop and maintain standard operating procedures and checklists
• Organize and manage spreadsheets and documents
• Handle administrative tasks including making calls and scheduling appointments
• Support customer service operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed