Executive Assistant

AppFolio • Santa Barbara, CA

15h • Hybrid

About The Position

At AppFolio, we paddle as one. We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today—and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport. We are looking for a highly organized, proactive, and detail-oriented Executive Assistant to support our SVP, Client Services. This role is critical in enabling effective leadership across a large, complex organization responsible for delivering value across the full customer journey. The ideal candidate thrives in a fast-paced environment, anticipates needs before they arise, and operates with a high degree of ownership, discretion, and judgment. This role goes beyond traditional administrative support—it is a key partner in driving operational efficiency, alignment, and execution across the Services organization.

Requirements

• 5+ years of experience supporting senior executives, preferably at the SVP level in a SaaS or high-growth environment
• Proven ability to operate independently, manage competing priorities, and execute with a high level of accuracy and discretion
• Strong organizational and time management skills, with the ability to anticipate needs and proactively solve problems
• Excellent communication and interpersonal skills; able to build relationships across all levels of the organization
• High attention to detail and strong judgment in handling sensitive and confidential information
• Experience supporting cross-functional teams in a fast-paced, dynamic environment
• Proficiency in Google Workspace or Microsoft Office Suite and Slack

Nice To Haves

• Prioritization & Time Optimization: Aligns the SVP’s time to highest-impact work, proactively managing tradeoffs and protecting focus.
• Proactive Problem Solving: Operates ahead of needs, identifying gaps or risks before they surface. Takes initiative to solve problems independently and keeps leaders one step ahead.
• Operational Excellence & Execution: Drives seamless execution across logistics, meetings, and key initiatives. Builds systems, tracks action items, and ensures consistent follow-through across a complex organization.
• Cross-Functional Coordination & Influence: Acts as a central connector across leaders, teams, and functions. Facilitates alignment, removes friction, and ensures clear communication across the business.
• Advanced Communication: Communicates clearly, concisely, and confidently with senior leaders. Represents the SVP with professionalism and builds trust across all levels of the organization.
• Judgment: Exercises strong judgment in handling sensitive information and navigating ambiguous situations. Maintains a high degree of confidentiality and trust.
• Ownership & Accountability: Takes full ownership of outcomes, drives work forward independently, and ensures nothing drops.

Responsibilities

• Provide high-level administrative program specialist support to the SVP, Client Services, including calendar management, travel coordination, expense management, and meeting planning
• Act as a strategic partner in managing priorities, ensuring time is aligned to highest-impact work
• Lead the organizational and strategic communications and engagement strategy for Client Services, engaging across the leadership team to build a strong culture and team engagement.
• Coordinate cross-functional meetings, leadership forums, and offsites to support alignment across Client Services; partner to cross-functional program specialists across the business
• Support planning and execution of key team events, leadership sessions, and organizational meetings
• Drive operational excellence by managing logistics, tracking action items, and ensuring follow-through on key initiatives
• Partner with leaders across AppFolio and other functions to facilitate communication and coordination
• Operate as part of the broader Revenue Executive Assistant team to drive seamless coordination and alignment across leadership
• Help maintain strong team culture through thoughtful planning of engagement moments and events across SB, Dallas, and Remote teams
• Travel planning and logistics for the Client Services team and leaders

Benefits

• Opportunities for growth
• Compelling total rewards
• Coaching and mentorship
• Time and tools to develop skills

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed