Executive Assistant

Penna Lumbermens Mut Ins Co • Philadelphia, PA

8d • Onsite

About The Position

We are seeking a highly organized, detail-oriented, and proactive Executive Assistant to support our leadership team. This role goes beyond administrative support—it's a strategic partnership with senior leadership, providing coordination, insight, and follow-through across key initiatives. You will serve as a vital communication and operational hub, ensuring smooth day-to-day execution and acting as a bridge between internal teams, brokers, clients, and external partners. A strong sense of ownership, professional discretion, and ability to anticipate needs is essential to success in this role. Pennsylvania Lumbermens Mutual Insurance Company (PLM) is America’s oldest and largest insurance company dedicated to protecting wood-related businesses such as lumber and building material retailers, wood product manufacturers, and sawmills. Headquartered in Center City, Philadelphia, PLM has been recognized as one of Philadelphia Inquirer’s Top Workplaces for nearly a decade. Since 1895, we’ve established long-term relationships built on stability in the marketplace, superior customer service, transparent communications, industry-specific risk management, and quality products as we strive for profitable growth. We are passionate about our commitment to our employees, the industries we serve, and our local communities. We believe that company growth begins with employee development – we fully fund continuing education and encourage our people to invest in themselves. Our benefits are designed to motivate and reward our employees for their loyal service to PLM and our policyholders.

Requirements

• 3–5 years of experience as an Executive Assistant, preferably within the Property & Casualty insurance industry.
• Strong understanding of insurance operations, particularly in underwriting, claims, and broker/client engagement.
• Exceptional written and verbal communication skills.
• Demonstrated ability to manage confidential information with integrity and discretion.
• Proactive mindset with the ability to anticipate needs and take initiative.
• Strong organizational and time management skills; comfortable handling shifting priorities.
• Bachelor’s degree in Business, Insurance, Communications, or a related field.
• Experience preparing reports or presentations for executive-level stakeholders.
• Familiarity with insurance CRM systems and reporting platforms.

Responsibilities

• Serve as a trusted partner to executive leadership, anticipating needs and managing competing priorities with minimal oversight
• Maintain complex calendars, coordinate meetings, and manage travel logistics across multiple time zones.
• Track action items, project timelines, and critical deliverables, ensuring consistent follow-up and accountability.
• Facilitate timely and professional responses to key inquiries, maintaining high standards of communication.
• Handle sensitive information—including financials, claims data, and client communications—with absolute confidentiality and discretion.
• Maintain professionalism in all interactions, both internally and externally, representing executive leadership with integrity and sound judgment.
• Compile and analyze reports related to underwriting performance, loss ratios, renewals, and claims activity.
• Support preparation of presentations and dashboards used for executive reviews and operational decision-making.
• Identify trends or red flags in reports and flag them for leadership attention.
• Track critical touchpoints such as renewals, client meetings, and follow-ups to ensure timely outreach and continuity.

Benefits

• fully fund continuing education
• encourage our people to invest in themselves
• benefits are designed to motivate and reward our employees for their loyal service to PLM and our policyholders

What This Job Offers

• Job Type: Full-time
• Career Level: Executive