Executive Assistant & Workplace Experience Coordinator

BigCommerce • Atlanta, GA

1d • Hybrid

About The Position

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. Commerce is looking for an Executive Assistant & Workplace Experience Coordinator to support our Atlanta office as we expand our Engineering and Product presence there. This role is primarily executive-facing - providing high-level administrative and calendar support to Engineering and Product leaders - while also anchoring the day-to-day office experience for our growing Atlanta team. You’ll be the operational backbone of this office: keeping things running smoothly, making people feel genuinely welcomed, and ensuring our leaders can stay focused on what they do best. This role reports to the Manager, Executive Assistants, and works in close coordination with the broader Workplace Experience and VIBE teams. This position will be based onsite at our Atlanta office hybrid (3 days/week) to start and increase to 5 days in office once our new location is opened in Q1 of 2027.

Requirements

• 3- 5 years of experience supporting executives with calendaring, scheduling, and administrative support; experience in a technology company or supporting Engineering or Product leaders is strongly preferred
• Comfortable operating in a fast-moving, technical environment
• Highly organized with strong attention to detail and the ability to manage competing priorities without losing momentum
• Warm, professional communicator who builds genuine relationships at all levels of an organization
• Proactive and resourceful - you anticipate what’s coming, follow through consistently, and bring solutions-oriented energy to unexpected situations
• Demonstrated ability to handle confidential information with discretion and emotional maturity
• Calm and adaptable when things shift; you perform well under pressure and changing priorities
• Genuinely passionate about creating a welcoming, inclusive workplace
• Expert-level written and verbal communication skills
• Proficient in Google Workspace and Microsoft Office

Nice To Haves

• Experience in office coordination, facilities, or a combined workplace and administrative role is a plus
• Experience with Navan, Slack, Jira, or Confluence is a plus

Responsibilities

• Manage complex, high-volume calendars for Engineering and Product leaders, acting as a thoughtful gatekeeper and prioritizing access to their time
• Communicates directly with employees and external stakeholders on matters related to the executives' work.
• Coordinate meeting logistics including room booking, agendas, materials preparation, and AV or IT needs - including technical setup for demos, sprint reviews, and product sessions
• Arrange detailed domestic and international travel plans, itineraries, and agendas
• Prepare and process expense reports and reconciliations in coordination with internal finance teams
• Draft, prepare, and manage confidential correspondence and communications on behalf of executives
• Follow up on incoming issues and commitments addressed to executives, including those of a sensitive or confidential nature
• Keep executives well-informed of upcoming responsibilities and deadlines, following up proactively
• Support scheduling across global time zones in coordination with the broader EA team - Engineering and Product teams often span multiple regions
• Assist with coordinating leadership team meetings, planning sessions, off-sites, and agendas
• Organize senior team outings, social events, and executive-hosted gatherings
• File, retrieve, and manage corporate documents, records, and reports
• Manage the Atlanta office - opening on time, welcoming visitors, and maintaining a professional, people-first atmosphere throughout the day
• Conduct regular walkthroughs to ensure the office is clean, safe, and well-maintained; escalate and track facilities issues for timely resolution
• Oversee the lunch program, janitorial performance, and health and safety vendor relationships, including first aid supplies, employee certifications, and emergency preparedness
• Maintain and order office supplies; manage vendor relationships and identify cost savings opportunities
• Support onboarding preparation, new hire orientation tours, and company and team events (onsite and offsite)
• Manage employee badge issuance and deactivation and maintain overall access control
• Manage relationships with property management and oversee lease and facilities operations
• Maintain the Workplace Experience inbox, route requests appropriately, and partner with cross-functional teams to ensure a seamless employee experience
• Assist with special projects and additional duties as assigned to support the broader VIBE & Workplace Experience team

Benefits

• Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.
• Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed