Executive Assistant to the CBO

Empathy•New York, NY

6d•Remote

About The Position

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. We're looking for a highly organized and proactive Executive Assistant to support our Chief Business Officer and the broader Go-to-Market organization. This is a dual-function role blending executive administration with project and operational support - ideal for someone who thrives in a fast-paced environment, sweats the details, and knows how to keep senior leaders and cross-functional teams moving.

Requirements

2-4 years of experience in an executive assistant, chief of staff, business operations, or similar role - ideally supporting senior leadership at a fast-growing company
Exceptional organizational skills with the ability to manage multiple priorities simultaneously without dropping the ball
Strong calendar and travel management experience; comfortable operating across time zones
High EQ and the ability to build trust with executives, peers, and external stakeholders
Discreet and professional when handling sensitive or confidential information
Excellent written and verbal communication - you're comfortable drafting an exec brief as much as a quick Slack message
Comfortable in ambiguity; proactive about identifying what needs to happen without being told
Proficiency with productivity tools (Google Workspace, Slack, Notion, or similar)

Nice To Haves

Experience supporting a commercial or go-to-market function (sales, marketing, partnerships)
Familiarity with project management and AI tools (Notion, Claude, etc.)
Background at a high-growth startup or tech company
Hebrew fluency (spoken and written) — the CBO works closely with our Israeli team, and the ability to communicate directly is a meaningful advantage in this role

Responsibilities

Own and manage the CBO's calendar with a high degree of judgment - prioritizing, scheduling, and protecting time across competing demands
Coordinate complex domestic and international travel, including flights, hotels, ground transportation, and detailed itineraries
Prepare the CBO for meetings by pulling together agendas, briefing materials, and relevant context
Manage expense reporting and reconciliation
Handle ad hoc administrative tasks with discretion and a "no task too small" mindset
Support planning and execution of GTM team programs, offsites, and cross-functional initiatives
Work with the Director of Revenue Operations to maintain operational cadences: meeting rhythms, QBRs, team all-hands, and leadership syncs
Assist with building decks, reports, and internal communications on behalf of the CBO and GTM leadership
Serve as a connective tissue across GTM functions, helping teams stay aligned and unblocked

Benefits

Premium healthcare
Comprehensive paid time off
Flexible parental leave
Premium access to the Empathy platform and support for employees and their families for bereavement care
Company-sponsored 401(k) plan
Up to a 4% employer match for 401(k)
Competitive stock options
Annual retreats
Team lunches for our NYC office
Remote employee stipend