Executive Assistant IV (US)

TD Bank•New York, NY

1d•Onsite

About The Position

The Executive Assistant IV provides dedicated executive administrative support to senior executives. This role reports to a TDBG Senior Executive Vice President (SEVP) or Group Head (GH) and provides advanced-level administrative support, performing a broad and diverse range of activities of high complexity. The position frequently involves interaction with internal customers/partners and may interact with external partners. The focus of the work is on the completion of day-to-day, weekly, and/or monthly processes or activities, potentially including longer-term activities. The role has autonomy and some discretion to make decisions within broadly defined parameters. It may also involve the management of sensitive and/or confidential material requiring a high level of discretion. This role requires full proficiency gained through job-related training to perform a range of duties, and deep knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions.

Requirements

Post-Secondary education
5+ years of experience
Prioritizes and manages own workload to meet SLA requirements for service and productivity.
Consistently exercises discretion in managing correspondence.
Is knowledgeable of practices and procedures within own area of responsibility and keeps abreast of emerging trends for own functional area.
Conducts reporting and/or meaningful analysis to make recommendations, assesses the effectiveness of programs and practices.
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions / activities as necessary.
Acquires and applies expertise, provides guidance and assistance to others.
Monitors service, productivity and assesses efficiency levels within own function and implement continuous process / performance improvements where opportunities exist.
Adheres to internal policies / procedures and applicable regulatory guidelines.
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Is knowledgeable of and comply with Bank Code of Conduct.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest.
Supports the team by continuously enhancing knowledge / expertise in own area and participates in knowledge transfer within the team and business unit.
Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up to date about the status / progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Nice To Haves

Mentor and coach more junior administrative staff.

Responsibilities

Provides an advanced level of administrative support ensuring quality service and professionalism at every interaction.
Acts as the point of contact among executives, employees, clients and other external partners.
Manages information flow in a timely and accurate manner.
Maintains executives' schedules by planning and scheduling meetings, conferences, teleconferences, and travel.
Manages expenses and prepare weekly, monthly or quarterly reports.
Compiles, formats and may edit information for internal and external communication – memos, emails, presentations, reports; applies appropriate due diligence ensuring accuracy in preparing and completing all required supporting documentation.
Attends meetings, takes minutes and compiles information for distribution.
Screens and directs phone calls and distributes correspondence, may respond on behalf of the Executive.
May support or manage various projects as required, mentor and coach more junior administrative staff.