Oliver Wyman - Executive Assistant and Workplace Administrator - Raleigh

Marsh McLennan•Raleigh, NC

10d•Hybrid

About The Position

Oliver Wyman is looking for an Executive Assistant and Workplace Administrator for our Raleigh, NC office. In this role, you will coordinate efforts for your Partners to help them meet their business goals and objectives while providing support to the Raleigh, NC office needs. Partners depend on you to collaborate with all parts of the business. Executive Assistants work closely with colleagues to share information and provide consistency. As an Executive Assistant/Workplace Administrator, you will provide administrative support to 2-3 Partners and be the Office Services point of contact for the Raleigh office. This is a Hybrid position based out of the Raleigh, North Carolina office and you will be required to go into the office approximately 50 percent of the time to support meetings, trainings and other community-building activities as needed.

Requirements

2+ years of previous administrative or customer service experience
Advanced experience with Microsoft Office suite, including Word, Outlook and PowerPoint
Bachelors’ Degree or equivalent experience
Thoughtful judgment and ability to have an owner’s mentality while being courteous and caring
Strong organizational skills that demonstrate the ability to perform and prioritize multiple tasks
Detail-oriented, even when the work is fast-paced
Resourceful, takes proactive approaches to problem-solving with strong decision-making capabilities
Positive demeanor and superior written and verbal communication skills are essential
Solid time-management abilities with the ability to prioritize tasks
Possess a positive attitude and be willing to work as part of a team
Able to work with different personalities.

Nice To Haves

Ability to speak a second language is an asset

Responsibilities

Viewed by clients as responsive, acting as central point of contact for Partners
Complete a variety of administrative tasks including managing extremely detailed and intricate calendars, booking business travel and appointments, organizing video conferences, processing expense reports and vendor invoices and maintaining trusted CRM data
Deliver a positive service experience to clients and work to build and maintain trusted relationships
Develop a knowledge base of projects, key clients and internal support functions to support Partners goals and objectives
Build productive relationships with colleagues, understanding expectations and demonstrating commitment to team, including providing back-up coverage as needed
Approachable and demonstrates a positive attitude
Listens to others and is open to and respectful of all views
Demonstrates inclusive behaviors
Completes work to agreed standards
Prioritize workload to deliver results on time
Identify and escalate risks as necessary in accordance with company policies and procedures
Convey clear written and verbal messages; presenting information in a way that is easy for others to understand
Actively listen and seek clarification as needed
Fair and respectful when communicating with others
Attend trainings and firm events
Respond to feedback and seek guidance as needed
Set a positive example and acknowledge good work
Single Point of Contact (SPOC) for the Raleigh, NC office.
Manage the office inbox and respond to user inquiries as needed in a proactive and customer service-oriented manner
Conduct local office new hire orientation, including pre-boarding administration such as creating ID cards and assigning seating; manage exit processes for leaving employees
Provide content and updates for the office SharePoint page and post office announcements to the office Slack channel
Order and stock office supplies, including café snack and beverage inventory and green initiative items
Guide staff about meeting facilities and assist as needed with conference room and meeting needs, including all aspects of guest management, AV & ITS coordination, catering & other supplies.
Assist staff with and how to use workspace for “Office as a Hub” philosophy
Assist with internal office moves and refurbishment projects as needed
Proactively work with Office Leader and other office teams to ensure the workspace is meeting staff needs
Create and maintain an office guide for staff and visitors
Maintain office occupancy database(s)
Assist with special projects as needed
Daily maintenance of office space; ensure the office always remains a safe and productive working environment. Enforce confidentiality policies of clean desks and white boards
Reach out to building maintenance and/or other vendors as needed to resolve issues or have things fixed
If required, assist with organization and planning of office events, including regular TGIFS; events outside the office; holiday party; etc.
Work with Office Leader, Social Committee and OW Events to provide support for in-office events. Duties such as coordinating building access for outside vendors, ordering special supplies, supervise special room set-ups, order beverages for in office social events