Executive Assistant and Office Manager

SpryPoint•Charlottetown, PE

9d•Onsite

About The Position

SpryPoint is a high-growth software company that modernizes how utilities serve their communities with the first and only truly cloud-native customer service and operations platform. Founded in 2011, SpryPoint has grown to over 300 employees, serving more than 100 utility clients across North America and the Caribbean. The company delivers comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet, emphasizing an "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success. Backed by strategic investments from Norwest Venture Partners and Insight Partners, SpryPoint is accelerating its growth while upholding core values such as kindness, vision with impact, radical honesty, bold disruption, simplicity, and excellence. The company is seeking a proactive and capable Office Manager & Executive Assistant for a temporary, contract role covering a leave period of approximately 8-12 weeks, with an immediate start date. This position requires the ideal candidate to thrive in a fast-paced environment, demonstrating agility, adaptability, and quick decision-making. The role is pivotal in ensuring the smooth day-to-day operation of the office and providing high-level support to the executive team. It demands a blend of administrative expertise, strong organizational skills, and interpersonal finesse to manage diverse responsibilities. The individual will coordinate office logistics, facilitate executive communication, serve as a key point of contact and operational anchor, and help create a welcoming environment while championing SpryPoint's culture. This position reports to the CEO and requires 5 days per week in the downtown Charlottetown office, so candidates must be based in PEI and able to commute daily.

Requirements

Proven experience in at least one of the following areas: administrative support, office management, or executive assistance
Proficiency in office software, including Google Suite, Apple Products, Microsoft Office Suite, and calendar management tools
Experience in event planning and successful execution of events
Proactive mindset - anticipate and address potential issues before they become problems
Strong problem-solving skills and ability to think critically
Demonstrated ability to take initiative and work independently
Exceptional organization abilities with a keen eye for detail and accuracy
Strong communication skills, both written and verbal, with a professional demeanour
Ability to multitask, prioritize tasks, and adapt to changing priorities
Discretion and integrity in handling confidential information and sensitive matters
Resourcefulness and initiative to proactively address challenges and streamline processes
Candidates must be based in PEI and be able to commute to the office daily

Nice To Haves

Bachelor's Degree or College Diploma

Responsibilities

Oversee day-to-day office operations, including supply inventory, maintenance, and vendor relations
Coordinate office events, such as meetings, lunches, and quarterly social gatherings to foster team cohesion
Check, scan, and store mail securely on a daily basis
Schedule meetings for the CEO and other executives as requested
Communicate with key stakeholders on behalf of the CEO
Book meetings, hotel reservations, restaurant reservations in both Canada and the USA when requested
Manage calendars, appointments, and travel arrangements for executives
Maintain organized filing systems, both physical and digital, ensuring easy retrieval of documents
Handle correspondence, emails, prioritizing and responding as necessary
Assist the finance team with weekly cheque deposits
Travel letters