Executive and Deskside Support Technician

Vantor•Westminster, CO

5d•Hybrid

About The Position

Vantor is hiring an Executive and Deskside Support Technician to provide responsive technical support to executives and executive administrators. The role keeps endpoint devices and meeting technology operating reliably through hands-on troubleshooting, coordinated upgrades, and audio-visual support for events at the Westminster office. The position is based in Westminster, Colorado, and requires four days in the office and one remote day, with the possibility of five office days when requested by the manager to support special events. The successful candidate must be a U.S. citizen. The technician provides end-to-end support for desktop, laptop, remote desktop, and mobile devices; troubleshoots operating systems, productivity applications, directory accounts, virtual environments, and meeting technology; and coordinates installations, upgrades, and service resolution. The role also supports live events, maintains or creates documentation, trains users, and provides rotational after-hours on-call coverage, including weekends. Occasional travel to other Vantor offices or offsite events may be required.

Requirements

U.S. citizenship.
Associate or bachelor’s degree in computer science or a closely related field; relevant experience may substitute for education.
Two to four years of experience in a technical support role.
Demonstrated experience supporting Windows 11, macOS, iOS, Android, Office 2016 and Microsoft 365, Google Workspace, Active Directory administration, Citrix, and virtual PC environments, or a combination of these.
Experience supporting Microsoft Teams, Google Meet, and Zoom meetings.
Strong multitasking and time-management skills.
Effective interpersonal, written, and verbal communication skills.
Ability to create and present training and collaborate across teams.
Ability to handle sensitive information with a high degree of integrity and confidentiality.

Nice To Haves

Experience supporting an enterprise environment or executive staff.
Willingness to obtain a Secret or Top-Secret clearance if not already cleared.
Ability to prioritize and manage several milestones and projects efficiently.
Experience installing and configuring computer systems and applications for a large company.
Experience with AV products such as Crestron or Logitech.

Responsibilities

Provide end-to-end desktop, laptop, remote desktop, and mobile device support for executives and executive administrators.
Coordinate and track installations, upgrades, hardware, software, operating systems, and configuration issues through resolution.
Troubleshoot Windows 11, macOS, iOS, and Android devices; Microsoft applications including Exchange/Outlook, Office, and Visio; Google applications including Gmail, Calendar, Docs, and Sheets; and Citrix and virtual PC environments.
Administer Active Directory accounts, use remote support tools, and resolve or escalate service desk issues as needed.
Image systems and deploy software through SCCM; set up and tear down computer hardware.
Support meetings and live events in the Westminster auditorium by setting up, operating, maintaining, and repairing audio-visual equipment, including Logitech, Crestron, and Biamp products, with support from the AV vendor.
Create support documentation where it is absent and train and educate executives and executive administrators.
Provide rotational on-call support outside business hours, including weekends.
Travel occasionally to other Vantor offices or offsite events as needed.
Communicate professionally in writing and in person and maintain a high level of customer service.
Handle sensitive information with the highest degree of integrity and confidentiality.