Executive Admissions Representative

American Public University System • ,

13d • Remote

About The Position

The Executive Admissions Representative is responsible for engaging new students considering enrollment into programs at American Public University System (APUS). This role involves consultative conversations to understand student objectives and provide solutions to help them reach their goals. The representative will guide students through the enrollment process, including required documents, transfer credit awards, degree plan navigation, payment options, and matriculation. The success of a student's future begins with this role, guiding them on a path to achievement.

Requirements

• 5 years of online admissions experience working with adult students in a sales oriented/consultative focused role with a track record of meeting and/or exceeding metrics.
• Self-driven and comfortable making multiple outbound calls per day (high volume) to generate interest, qualify students and drive the enrollment process
• Bachelor's degree is required
• Excellent verbal and written communication skills with a strong phone presence
• Passion and enthusiasm for helping and empowering others to succeed.
• Demonstrated ability to succeed as an individual contributor that can meet deadlines.

Nice To Haves

• Salesforce knowledge preferred

Responsibilities

• Acts as the first point of contact for prospective students considering enrollment at APUS.
• Engages prospective students via phone and email about their future with the goal of enrollment into APUS.
• Demonstrates sensitivity and ability to effectively relate to and work with prospective students from diverse backgrounds.
• Conducts consultative conversations with prospective students to assess needs and showcase the benefits of an APUS education.
• Based on information obtained during the consultative discussion, presents tailored solutions to students and when applicable facilitates enrollment into the University.
• Meets and exceeds targeted goals and metrics as provided by department leadership.
• Acts as a concierge, connecting students to the appropriate departments for document collections, registration, funding, transfer credit, and degree solutions.
• Provides regular follow-ups to prospective students promptly and efficiently, utilizing phones and other electronic means.
• Protects the privacy of students' accounts through compliance with federal student privacy laws (FERPA).
• Evaluates academic records and documents of prospective students for admission to APUS.
• Manages and updates prospective student information in Customer Relationship Management (CRM) and other software applications.
• Collaborates with co-workers and other departments, such as Financial Aid, Academic Advising, the Registrar, and other departments as necessary.

Benefits

• Pay Transparency Statement: If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Executive