Executive Administrative Assistant-Hilton Denver City Center

Sage Hospitality • Denver, CO

4d • $20 - $22 • Onsite

About The Position

Assist managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel operations and communications.

Requirements

• High school diploma or vocational secretarial.
• Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills.
• Excellent attention to detail and multi-tasking skills
• Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.
• Ability to read contracts and letters are hand written, filing, using computer, checking diary.
• Ability to communicate clearly with customers and other departments.
• Ability to read manager's letters, help prepare contracts and proposals.

Nice To Haves

• Previous secretarial experience preferred.

Responsibilities

• Answer phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner within the same business day or by 10am the next business day.
• Type correspondence, reports and forms as well as prepare simple written correspondence.
• Post, distribute and close all job opening requests
• Prepare POs and check requests
• Assist managers on projects, proposals and special events.
• Assist managers with copying, faxing, scanning and shipping needs
• Review departure calls for any possible customer care issues and remedy with the guest
• Receive all customer care issues and resolve or send to the appropriate manager. Ensure all issues are closed within three days
• Make all VIP and reservations and set up amenities and fill out comp forms and obtain signatures
• Review VIP guest log and ensure an appropriate arrival and stay experience with notes/amenities
• Review guest’s special request log and ensure execution of needs
• Process mail, invoices and date stamp all items. Ensure postage meter if full
• Enter any checks received for events, payments
• Email all arriving guests two days out with arrival email and respond
• Participate in weekly guest service meetings
• Process PO’s, order, enter in appropriate checkbook and maintain inventory of office supplies
• Process expense reports for EC
• Make and issue Gift Certificate and keep GC log up to date and make GC reservations
• Maintain timely and effective paper flow and communications within the office
• Maintain cleanliness and order of the executive office
• Assist with any administrative requests from EC members
• Professional and positive communication to both guests and fellow employees

Benefits

• Employee Referral Program - $500 to $1000 based on position!
• Free Monthly RTD EcoPass- Full time Only
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
• Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
• Paid time off for Vacation, Sick days and Holidays (FT Employees)
• A fun work environment that encourages individuality, recognition, growth & development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED