Executive Account Manager

Medcure, Inc.•Henderson, NV

8h•$75,000 - $80,000•Onsite

About The Position

MedCure is the leading non-transplant, whole body donation program that serves as a link between a donor and the medical researchers and educators that rely on donors to discover cures for diseases and develop new and effective treatments and therapies. Our valuable team is part of a mission that makes a difference in the lives of others every day! MedCure employees represent a leading organization that provides quality services to the medical science community. Our excellent reputation has been built through our compassion and stringent attention to detail. Job Summary The Executive Account Manager develops and maintains relationships with education specialists, lab managers, physicians, and researchers at medical device companies, Universities and Bioskills labs. Accurate quoting is essential to the success of the company. Developing a customer from a prospect or customer to an advocate either by phone or face to face meeting is also key. We are seeking an individual with passion, a positive attitude, keen drive, outstanding customer service skills, attention to detail, and excellent communication skills. The ideal candidate for the Executive Account Manager position exhibits internal motivation inspired by the mission of the organization and compassion for our customers.

Requirements

Must have 3-5 years of account management experience
Strong customer service capabilities via all instruments of communication
Experience with complex pricing and contracts
Strong coordination skills are required with the ability to multi-task
Occasional travel may be required
Must be detail-oriented and highly organized

Nice To Haves

Clinical background and medical experience preferred
Experience in and understanding of medical sales preferred

Responsibilities

Facilitate order process and accurately enter information into database
Collaborate with lab managers to provide specimens for research and education within requested criteria, quantity and timeframe
Manage relationships and resolve conflicts in creative, mutually beneficial ways
Network with key decision makers
Prospect and develop new international and domestic accounts
Coordinate surgical labs and customer events, including vendor management, facility coordination, equipment logistics, scheduling, and on-site event support.
Participate in a rotating on-call schedule to respond to customer inquiries, urgent specimen requests, and time-sensitive operational needs outside of regular business hours.