Exec Director, Facilities & Support Services Operations

Mass General Brigham•Boston, MA

22h•Onsite

About The Position

Responsible for overseeing the operational and strategic direction of facilities and support services across the organization, ensuring safe, efficient, and high-quality service delivery. Manages infrastructure maintenance, environmental services, and safety programs while aligning facilities management with organizational goals and regulatory standards. Works closely with other departments to ensure an optimal physical environment for patient care, staff productivity, and operational effectiveness.

Requirements

Bachelor’s Degree
8 – 10 years of experience in facilities management or healthcare operations
5 - 7 years in a leadership role
3-5 in a healthcare setting preferred
Strong knowledge of facilities management, safety regulations, and healthcare compliance standards.
Proven leadership managing multi-functional teams and complex operations.
Excellent communication and interpersonal skills for effective collaboration with hospital staff and external vendors
Financial management expertise, including budgeting, resource allocation and cost control within facilities operations.
Proficiency in performance improvement methodologies and data-driven decision making to enhance service quality and efficiency.
Stay proactive on current emerging trends in facilities management, sustainability, and healthcare infrastructure.

Nice To Haves

Master’s Degree preferred

Responsibilities

Oversee facility operations, maintenance, and repair activities, ensuring compliance with safety regulations and hospital standards.
Develop and implement facilities management strategies to support hospital expansion, sustainability initiatives, and future growth.
Manage environmental services, ensuring a clean, safe and patient-friendly environment across all hospital areas.
Ensures compliance with Infection Control Guidelines.
Coordinates safety and emergency preparedness programs, maintaining readiness and compliance with all regulatory requirements.
Develop and manage budgets for facilities and support services, optimizing resources and ensuring cost-effective operations.
Collaborate with clinical and administrative leaders to align facilities and support services with patient care needs and operational goals.
Leads the assessment and integration of new technologies and systems to improve service efficiency and quality.
Oversee vendor and contract management for facilities services, ensuring high performance and cost-effectiveness from external partners.
Implement performance metrics to evaluate and enhance service delivery, safety standards and operational efficiency across facilities and support services.