Exchange Operations Specialist (US)

Crypto.com • Chicago, IL

1d • Remote

About The Position

A game goes to overtime. A player gets scratched an hour before puck drop. An election result gets called at 2am. You’re the one who makes sure our markets reflect reality—accurately, on time, and within CFTC standards. This is an operations role at the center of our predictive markets business. You’ll manage contracts from creation to settlement, monitor live events, research outcomes, and resolve disputes when things get complicated. You don’t need to be an engineer—but you need to think sharply, move fast, and care deeply about getting it right. This role lives at the intersection of sports, markets, and operations. You’ll have real ownership from day one.

Requirements

• A sports fanatic with a feel for markets. You follow the storylines, know the leagues, and understand why the details matter.
• Sharp under pressure. When a game runs long and a market is live, you don’t freeze—you move.
• A strong researcher. You find the authoritative source, not the first result. You know the difference.
• Clear in your writing. Settlement rationales, escalation summaries, edge case documentation—you write them well and fast.
• Honest about what you don’t know and quick to ask. This team moves fast; no room for ego.
• Comfortable in tools and spreadsheets.
• Experience with basic scripting or data lookup is a plus but not required.

Nice To Haves

• 1–3 years in sports betting operations, prediction markets, derivatives, or a related field.
• Familiarity with binary options, categorical markets, or other exchange-traded products.
• Experience with sports data platforms (Sportradar, Genius Sports) or political forecasting tools.
• Knowledge of CFTC regulations or exchange compliance basics.

Responsibilities

• Own the end-to-end lifecycle of predictive market contracts—from event identification and market creation through live monitoring, settlement, and dispute resolution.
• Track live sports, political, and macroeconomic events in real time.
• When breaking news hits, you respond—adjusting specs, flagging risks, and keeping markets accurate.
• Verify outcomes using authoritative sources: official league stats, government releases, regulatory filings.
• If there’s an edge case, you anticipated it and wrote the rule for it.
• Draft clear, unambiguous settlement language that accounts for postponements, cancellations, amended results, and anything else the world throws at you.
• Investigate and resolve settlement disputes under time pressure, maintaining a full audit trail that meets CFTC standards.
• Surface process gaps and work with the team to close them—this role has a direct line to how operations evolve.

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Flexi-work hour and hybrid or remote set-up
• Internal mobility program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed