Excess & Surplus Underwriting Associate

The Hanover Insurance Group•Worcester, MA

22h•$55,000 - $65,000•Hybrid

About The Position

This position serves as an essential member of the Excess & Surplus Underwriting Associate team by supporting various underwriting functions in partnership with assigned underwriters and territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. As needed, UAs may be tasked with cross-training peers. As applicable, UA may have designated level of UW authority.

Requirements

Associate’s Degree or equivalent experience
1-2+ years of Commercial Lines/Specialty insurance experience
Exceptional written and verbal communication skills to both internal and external parties
Knowledge of CAAMS, UWW, Policy Center, PMS, Excel, and similar systems strongly preferred
Strong mathematical skills needed
Fundamental underwriting, practices, procedures, workflows, systems & tools
Robust functional knowledge of product offerings and solid business acumen
Strong analytical skills, organizational and time/desk management skills
Strong attention to detail - comprehensive understanding of systems and workflows
Works well independently as well as cross-functionally

Responsibilities

Support the underwriter in new business and renewal activities
Prepare accounts including collection & analysis of data, ensuring complete file documentation, instruction, solicitation, etc.
Help to support the quoting and issuance cycle
Update work management system statuses throughout the cycle of the policy and monitors work in queue
Document all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines
Complete loss control ordering form at issuance and monitor tasks and monthly report to advise underwriter of report availability
Handle legal notice requests that must be sent at the direction of the underwriter
Partner with Premium Audit and Agency accounting as needed for audit transactions and overdue premium reconciliation
Execute all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards
Facilitate transfer of accounts to Process Support for issuance, provide detailed processing instructions and updates appropriate statuses
Use appropriate communication channels to refer or follow-up with the underwriter to ensure outstanding items are handled timely
Serve as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests
Respond to account inquiries such as accounting status and billing issues
Manage account information ensures accuracy of input into all appropriate systems
Demonstrate working knowledge of underwriting systems, workflows, procedures and compliance rules
Assist with cross-training support of UA teammates
Understand strategy, territory appetite and key agent partners in order to achieve growth and profitability goals
Cultivate strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment