Exceptions Specialist

The RealReal • Phoenix, AZ

7d • Onsite

About The Position

As an Exceptions Specialist, you will act as a liaison between the warehouse and customer service by performing the following duties. You’re also responsible for the management of exceptions from daily activities.

Requirements

• High School or G.E.D. completion
• Strong verbal and written communication skills
• Strong critical thinking skills
• Ability to think quickly on your feet
• Accuracy and attention to detail are important
• Must be punctual and available to work overtime as needed
• Must be able to lift heavy boxes up to 50lbs and stand for extended periods of time
• Looker experience is a plus
• Must have knowledge of Google Docs

Nice To Haves

• 1-2 years experience at an eCommerce facility preferred

Responsibilities

• Order SLA Issues
• Customer Returns & Consignor Return Issues
• Investigate Aging RTC
• Manage Packsize & Autobagger order issues
• Manage un-batchable report and investigate orders
• Manage ZenDesk Tickets
• Assist Customer Service with Customer Inquiries
• Assist pickers with order issues as needed
• Must be able to navigate through Dior.
• Keep leadership team and customer care updated as necessary
• Other duties as assigned

Benefits

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED