Exceptions CIU Processor

MMC Group • Carol Stream, IL

4d • Onsite

About The Position

We are seeking a detail-oriented and dependable Exceptions CIU Processor to join our team in Carol Stream, Illinois. In this role, you will be responsible for processing critical account updates, maintaining data accuracy, and supporting customer payment processing activities. The ideal candidate is highly organized, enjoys working with data, possesses strong attention to detail, and can thrive in a fast-paced production environment with strict deadlines.

Requirements

• High School Diploma or GED required.
• Minimum of 1 year of customer service experience.
• Strong written and verbal communication skills.
• Proficiency with computers, data entry, and Microsoft Office applications.
• Strong keyboarding and data entry skills.
• Excellent attention to detail and commitment to accuracy.
• Strong analytical and problem-solving abilities.
• Ability to multitask and manage competing priorities.
• Excellent interpersonal and teamwork skills.
• Strong attendance and reliability record.
• Ability to follow detailed instructions, procedures, and guidelines.
• Willingness to learn new processes and cross-train across multiple functions.

Nice To Haves

• The successful candidate is dependable, detail-oriented, and committed to delivering high-quality work.
• You enjoy working in a structured environment, have strong data entry skills, and take pride in maintaining accuracy while meeting production goals.

Responsibilities

• Accurately enter and update customer information within designated software systems.
• Process data updates including address changes, direct deposit information, and other account maintenance activities.
• Review work for completeness, accuracy, and compliance with established procedures.
• Communicate appropriate resolutions and process updates in a timely manner.
• Maintain strict confidentiality of sensitive customer information.
• Meet productivity, quality, and performance standards.
• Utilize telephone systems and computer applications to support daily operations.
• Provide assistance, guidance, and training support to new team members as needed.
• Manage multiple assignments and priorities while meeting established deadlines.
• Follow all departmental procedures, policies, and quality standards.
• Perform additional duties and special projects as assigned.

Benefits

• Paid training program designed to support your success.
• Collaborative and supportive team environment.
• Opportunity to develop new skills and grow within operations and processing functions.
• Consistent daytime hours with evenings and weekends off.
• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED