Exception Handling Resolution Specialist - Contract
About The Position
The Exception Handling Resolution Specialist serves a molecular diagnostics lab by resolving exception events pertaining to patient results. This role assists the Exception Handling Resolution group with daily quality control, resolving exception cases, and conducting internal/external outreach and documentation. The specialist is responsible for ensuring that documentation of procedures related to resolving exception cases meets all regulatory requirements, reviewing data for accuracy, and issuing test reports in a timely manner. This is a contract position with the potential for full-time conversion, scheduled for 40 hours per week over a 12-month assignment. The hourly rate is $24-30/hour, depending on background and experience. Reporting to the Sr. Exception Handling Resolution Supervisor, the specialist supports the Clinical Lab department in ensuring the timely and complete resolution of exception handling events related to Medical Records and patient data.
Requirements
- Bachelor’s degree or higher in a healthcare program is preferred, but not required
- Experience with laboratory information systems and/or electronic health records system
- Excellent customer service skills and history of conflict resolution
- History of developing and maintaining controlled procedures
- Ability to work independently in an extremely fast-paced, dynamic environment
- Must be a team player with good interpersonal skills
- Excellent problem-solving, organization, and communication skills
- Proficient in Microsoft Office Suite
- Able to be onsite at our Waltham, MA laboratory
Responsibilities
- Ensure problem log resolution, GDP documentation and interdepartmental collaboration
- Triage exception handling requests and external inquiries
- Report quality issues directly to the Clinical Laboratory Director
- Maintain and manage personal daily performance and workload
- Execute procedures to resolve problem log cases in a timely manner
- Escalate problem log cases to appropriate parties when necessary
- Review issues regarding problem cases with Sr. Exception Handling Resolution Supervisor, Clinical Laboratory Director, and Laboratory Management team to get direction for troubleshooting and next step directions
- Follow all policies and procedures for exception handling workflows
- Follow all company policies and procedures
- Follow quality assurance and quality control programs, taking corrective action when necessary
- Monitor Xifin rejection queue, when necessary
- Monitor and makes appropriate outreach for LCD Manual review queue, when necessary
- Monitor inquiries from the Accessioning and Portal queue in addition to the Medical Records email account
- Understand and recognize laboratory information system alerts and flags and takes the appropriate action
- Recognize when information presented on requisitions is unclear and ambiguous and knows and follows corrective actions to be taken
- Assist in the drafting of result reports within the scope of the position
- Communicate with staff to ensure highest level quality of work for each specimen received
- Effectively communicate via written, verbal, face-to-face, telephone, and computer methods
- Provide excellent patient and provider care at all times
- Respect and maintain the confidentiality of information relative to clients and patients
- Maintain CAP/CLIA compliance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
