Examiner

State of Nebraska • West Point, NE

1d • Onsite

About The Position

Responsible for administering driver licensing examinations and determining applicant eligibility for driver's licenses, permits, and identification cards. Verifies identity, citizenship, residency, and other required documentation; conducts automobile, motorcycle, and commercial driver license (CDL) testing; evaluates driving performance and compliance with state and federal requirements; processes licensing transactions; provides customer service and information to the public; maintains accurate records; and assists with office operations, fraud detection, and regulatory compliance.

Requirements

• Minimum Qualifications: Experience working with the public in a customer service capacity or working with motor vehicle laws.
• Candidates must possess a valid driver's license and maintain an acceptable driving record.
• Successful applicants will be required to complete agency-provided training, including Driver License Examiner certification, fraud detection training, and defensive driving coursework.
• The position requires regular interaction with the public, the ability to maintain confidentiality of sensitive information, and the ability to work both independently and collaboratively in a team environment.
• Candidates should be dependable, detail-oriented, and committed to providing excellent customer service while ensuring compliance with state and federal licensing requirements.
• Regular and reliable attendance required.
• Basic knowledge of customer service principles and practices, as well as familiarity with computer systems and office software.
• Strong customer service and verbal and written communication skills to effectively assist applicants and explain licensing requirements.
• Employees must be able to communicate professionally with the public, work independently and as part of a team, and conduct road tests safely and objectively.
• The ability to lift and transport equipment weighing up to 50 pounds and work outdoors in various weather conditions.

Nice To Haves

• Preferred qualifications include experience providing customer service in a public-facing environment; experience handling cash transactions and maintaining accurate records; familiarity with state motor vehicle laws, licensing procedures, or regulatory requirements; experience reviewing documents for accuracy and completeness; proficiency with computer systems and data entry; experience working in a fast-paced office environment; bilingual communication skills; and a demonstrated ability to remain calm and professional when interacting with diverse customers in challenging situations.
• A clean driving record and experience operating a variety of motor vehicles are also preferred.

Responsibilities

• Conduct driver license examinations, including automobile, motorcycle, and CDL knowledge, skills, and road tests; evaluate applicant performance and determine eligibility.
• Verify identity, citizenship, residency, and immigration documents; review records and utilize fraud detection tools to ensure authenticity and compliance with federal and state requirements.
• Process driver licenses, permits, and identification cards; enter and maintain records in motor vehicle databases; ensure accuracy and confidentiality of information.
• Provide customer service by explaining licensing requirements, testing procedures, driving privileges, restrictions, appeals processes, and agency policies to applicants and the public.
• Perform office operations including cash handling, inventory control, equipment troubleshooting, opening/closing procedures, facility readiness, and coordination with support staff and vendors.
• Other duties as assigned and within the scope of the classification.

Benefits

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed