Examiner Technician 2

Arizona Department of Administration•Phoenix, AZ

2d•Onsite

About The Position

The Department of Economic Security (DES) is seeking an experienced, highly motivated individual to join their team as an Examiner Technician 2 (ET 2) in Centralized Document Services (CDS). This role involves preparing client eligibility documents, categorizing them with bar-codes, scanning, indexing, and uploading them into the Family Assistance Administration’s (FAA’s) Document Management System (DMS) via a computer terminal or Multi-Function Printer (MFP) and/or Health-E-Arizona Plus system (HEA Plus). This is an in-office position.

Requirements

Basic knowledge of program rules, regulations, policies, and procedures.
Knowledge of imaging equipment (scanner, Multi-Function Printer, terminal, etc.).
Knowledge of computer software programs (Microsoft Word, Excel, Google Suite, Google Docs, Google Sheets).
Good listening, oral, and written communication skills.
Ability to establish and maintain effective working relationship skills.
Effective time management and organizational skills.
Ability to compile data and complete reports accurately and in a timely manner.
Ability to multi-task and prioritize.
Ability to apply policies and procedures accurately and timely.
Computer experience.
Customer Service Experience in an office setting.
Successfully pass background and reference check.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Translation services or bilingual speaking staff may be required.

Responsibilities

Review documents/applications received from local offices and potential clients to ensure they are completed, date stamped, researched in FAA’s automated system, OnBase, Arizona Technical Eligibility Computer System (AZTECS) and/or Health-E-Arizona plus (HEA Plus); register for appropriate program(s); index appropriate screens into FAA’s Document Management System, OnBase, AZTECS and/or HEA Plus or prepare for scanning, and place in appropriate system.
Upload documents into the FAA’s Document Management System (OnBase) via computer terminal or MFP.
Validate all documents that are scanned, and re-index documents scanned to the incorrect eligibility type.
Set alerts and index Arizona Supplemental Nutrition Assistance Program (SNAP) notices.
Upload change reports, correct the address in the system, and document Case Documentation (CADO).
Indicate any changes to the client’s households as indicated on the Mid Approval Contact form.
Submit a client request for appeals through HEA Plus or send the case to the Office of Inspector General (OIG) for review.
Pick up return mail, open, date stamp, sort, prepare, research FAA’s automated system (OnBase), AZTECS, and/or HEA Plus, prepare documents for scanning, set alerts, and/or send emails if appropriate.
Ensure all documents are translated into English.
Ensure all documents sent over by other agencies are reviewed thoroughly and are disseminated to the appropriate queues.
Answer the telephone, screen the calls, and refer to the appropriate person and/or office following administration and office/unit guidelines, which may require translation services or bilingual speaking staff.
May serve as a lead to monitor or assist with monitoring of schedules, workflow, assist with educating staff on work functions, gather and compile data, and submit reports accurately and timely.
Based on the queues worked, may require separating and uploading documents to the correct document type(s) and/or case(s).
Requires research of OnBase, HEA Plus, and AZTECS.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities