Exam Accommodation Assistant (Part - Time)

James Madison University • Harrisonburg, VA

1d • Onsite

About The Position

The Office of Disability Services (ODS) at James Madison University (JMU) is seeking a talented, motivated person to work as a part-time Exam Accommodations Assistant. This is a 9-month position that corresponds with the JMU fall and spring semesters: August through May. This posting is for a part-time wage position with no benefits. This position is limited to a maximum of 1,500 hours per year (May 1 to April 30), with an average of 29 hours per week. The regular shift is six to eight hours per day, Monday – Friday between 8:00 a.m. and 5:00 p.m. with alternate hours during Final Exam Week (December and May). Due to the access this position has to undergraduate records, current JMU Undergraduate students are not eligible for this position.

Requirements

• Effective written and verbal communication skills
• Possess effective data entry and data management skills
• Possess effective customer service and conflict resolution skills
• Demonstrated commitment and ability to work effectively with members of different backgrounds and varying abilities
• Ability to employ creative problem-solving skills
• Ability to work cooperatively as a team member and independently in a fast-paced environment
• Experience with learning new technology and the ability to perform basic troubleshooting

Responsibilities

• Administer accommodated examinations in accordance with university, departmental, and testing center policies while maintaining academic integrity and a secure testing environment.
• Check students into and out of the testing center, and ensure approved testing accommodations are implemented accurately and consistently.
• Monitor testing spaces to maintain a quiet, distraction-reduced environment and provide routine supervision of students during examinations.
• Respond to routine student questions and address testing concerns during exam appointments, referring complex situations, policy questions, or unusual circumstances to the Team Lead, Coordinator, or Assistant Director as appropriate.
• Communicate professionally with faculty to obtain testing materials, clarify routine exam instructions, coordinate the return of completed exams, and resolve routine testing issues.
• Prepare testing rooms and exam materials before appointments, ensuring all required testing materials, assistive technology, and approved resources are available.
• Collect completed exams and return testing materials using the faculty member's designated return method while maintaining exam security and confidentiality.
• Assist students with approved testing technology and basic technical troubleshooting during examinations, referring unresolved issues to appropriate staff.
• Maintain accurate documentation of testing appointments, incidents, accommodation implementation, and other required records.
• Assist with opening and closing testing center procedures, maintaining testing materials and supplies, and ensuring testing spaces remain organized and ready for use.
• Provide courteous and professional customer service to students, faculty, staff, and visitors while representing the Office of Disability Services.
• Support program evaluation, assessment activities, and other operational initiatives as assigned.
• Perform other duties as assigned.

Benefits

• Tuition Waiver Program
• Free Access to the University Recreation Center (UREC)
• Variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed