EX Coordinator

Forrester Research•Cambridge, MA

About The Position

The Employee Experience (Human Resources) Coordinator is a member of Forrester’s global employee experience resource center team and is part of the broader EX operations pillar. The EX resource center serves as the first point of contact for employees seeking EX-related support and is responsible for the operational support of the broader EX department. The team collaborates to resolve all employee inquiries and assist the internal EX team in executing various processes and projects critical to the company. To be successful, the EX Coordinator must maintain detailed employee records, collaborate across teams and leaders to seek information, and work through a variety of employee needs and styles.

Requirements

A bachelor’s degree
Strong attention to detail and process; the ability to organize, prioritize, and multitask high volumes of work.
The ability to quickly adapt to change and reprioritization of work.
Excellent verbal and written communications skills, with discretion around sensitive company information and confidential employee matters.
Creative problem-solving skills; someone who approaches new situations with curiosity, a positive attitude, and can successfully navigate ambiguity.
The ability to build rapport with the EX team and with internal clients (employees).
Passion for going above and beyond to create excellent employee experiences.
Comfort working in an AI‑enabled environment, including using tools such as Microsoft Copilot to support problem‑solving, communication, and everyday work, along with curiosity to continue building skills as AI tools evolve.

Nice To Haves

Prior HR internship experience is a plus.
Knowledge of Workday HCM is a plus

Responsibilities

Support employees by answering questions via the EX resource center inquiry platform and through the shared phone line.
Escalate and/or collaborate with others on cases as needed.
Initiate process approval chains related to all major employee changes (including promotions/comp increases, position changes, and schedule changes) and own processes from beginning to end, with a focus on efficiency, accuracy, and the employee’s experience.
Administer RC processes for onboarding and offboarding new employees, which includes ensuring the completion of required paperwork, making any required updates to the HCM, and serving as a general resource for any employee support needed during these transitions.
Manage requests for new job requisitions/postings; collect compensation details, business justifications, and job descriptions while exercising urgency as needed.
Provide operational support to all EX functions on a variety of EX- and business-related projects and programs (i.e., annual review, talent calibrations, career development initiatives).
Identify and/or participate in projects that enhance employee experience and boost efficiency within the EX team.
Maintain the completeness and organization of employee personnel files and systems.
Provide accurate and high-quality data reports to EX team members and various business leaders.
Collaborate with team members in creating and/or reviewing EX process documents to pursue continuous improvement and alignment with global Forrester EX practices and philosophy.