Op Ex Director

Aramark•Ann Arbor, MI

About The Position

Responsible for assisting in the effective development, coordination and presentation of training and programs of new innovations and process improvement initiatives. This role involves taking ownership of campus-wide facilities, infrastructure, and grounds, and driving continuous improvement initiatives to enhance facility performance, operating effectiveness, and cost efficiency. The position also focuses on driving business optimization, leading the field rollout of new innovations, and managing beta and pilot testing.

Requirements

Superior communication, written, multi-tasking and presentation skills.
Confident and assertive enough to provide on the spot service training.
Must be computer literate.
Must be highly organized and have great attention to detail.
Ability to deal effectively with all company staff.
Proven ability to lead by example and foster mentoring relationships.
Adaptability to work in a diverse environment, focus on customer satisfaction under high-stress conditions, and organize an effective response to day-to-day requirements, and one-of-a-kind extremes.

Nice To Haves

Experience in meeting facilitation desirable.

Responsibilities

Assist in the effective development, coordination, and presentation of training and programs for new innovations and process improvement initiatives.
Uphold ARAMARK’s policies, procedures, and Service Agreement with GM.
Take ownership of campus-wide facilities, infrastructure, and grounds.
Drive continuous improvement initiatives to enhance facility performance, operating effectiveness, and cost efficiency.
Drive Business Optimization.
Drive Field Rollout of New Innovations including Market Pro.
Lead Beta and Pilot Testing of new Innovations.
Lead program and process improvement initiatives.
Work with accounts to increase overall optimization of operations.
Research and explore opportunities to increase effective use of labor.
Create measurement tools to ensure account optimization.
Work with Innovation Design to develop field testing protocols of new innovations.
Evaluate effectiveness of new innovations within the field.
Develop rollout plans to ensure effective utilization by all accounts.
Work hands on with the Regions, Districts and accounts to ensure rollout of innovations.
Support the development and delivery of leadership training(s).
Marketing and training of new innovations based on field experience.
Influencing without Authority.
Coach field users of Sherlok to grow their business and capture organizational insights.
Set development priority for Sherlok tech team.