Ewe Interpreter

LanguageLine Solutions

5d•$1 - $1•Remote

About The Position

LanguageLine Solutions is seeking Ewe-English Phone Interpreters to join their team. This is a work-from-home position where interpreters will use their language skills to assist limited-English speakers and the Deaf and Hard-of-Hearing across various industries including healthcare, 911, first responders, education, government agencies, and business. The company offers industry-leading training, opportunities for advancement, and a supportive work environment. LanguageLine Solutions has been certified as a Great Place to Work and is recognized as a top work-from-home employer.

Requirements

Fluency in Ewe and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the Limited English-speaking Person (LEP).
Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation.
Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions.
High school diploma or equivalent.
Dedicated personal device for business purposes.
Desktop / Laptop Computers with any of the following Operating Systems: Windows, MacOS, or ChromeOS.
Tablets (iPadOS or Android) are acceptable.
Smartphones (iOS or Android) are also acceptable.
High speed Internet connection for work related electronic communication (download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms).
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
Must be able to operate company provided software and systems to perform all aspects of the job.
Must have sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.
May be exposed to moderate noise levels; i.e. computer, audio, telephone.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to read and write the requested languages - highly preferred.
Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.
Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required.

Responsibilities

Handle calls on demand and render the meaning of conversations between Ewe and English speakers.
Break communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly and concisely, recognizing sensitive cultural differences.
Maintain professionalism and courtesy at all times, using appropriate terminology and understanding common industry procedures.
Translate verbally, not in writing.
Ensure a quiet and secure home-office environment.
Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm during interpreting sessions, even if speakers are incoherent or upset, especially in emergency situations.
Maintain punctuality and availability during work hours.
Follow client instructions in compliance with protocol to ensure client expectations are met.
Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Provide required company standards of service in a dynamic environment, which may include highly emotional or stressful calls, extended call durations, or high call volumes.