Afternoon EVS, Karmanos Outpatient Clinic Units M-F

Powerlink•Detroit, MI

1d•Onsite

About The Position

Under direct supervision, the EVS custodian performs daily cleaning and housekeeping tasks in patient rooms, nursing stations, lounges, restrooms, offices, clinic areas, and other assigned areas, following departmental procedures and facility standards. The role maintains a sanitary environment and provides attentive, patient-focused service to patients, visitors, employees, and hospital staff. The custodian completes standardized cleaning and sanitation tasks, replenishes supplies, handles waste, stocks and stores equipment, performs floor and carpet care, and reports minor repair needs. The position also involves responding to patient housekeeping requests, communicating patient concerns to nursing staff, maintaining confidentiality, participating in training, and assisting with evacuation or other duties during disasters. Work takes place in patient-care areas and may involve exposure to communicable diseases, unpleasant odors, acute patient conditions, infection risks, and hazardous gases. The position requires prolonged standing, walking, and lifting.

Requirements

High school diploma, GED, or equivalent experience preferred.
At least two verifiable job references from companies or institutions with a reputation for customer service excellence.
Excellent work history and outstanding attendance.
Ability to interact directly with patients in a high-visibility role and consistently demonstrate strong customer service and a patient-first sensibility.
Ability to read, write, and speak English sufficiently to perform the job safely and efficiently.
Proof of legal status to work.
After initial training, ability to use supplies, tools, and equipment properly, including a telephone, digital scanning devices, and digital paging devices.
Physical ability to lift, push, pull, and/or squat a minimum of 50 pounds; stand and walk for 90% of the work period; and walk stairs and negotiate uneven surfaces.
Ability to meet or exceed core customer service responsibilities, standards, and behaviors and practice customer-service skills taught through ongoing training and in-services.
Self-directed, flexible, and committed to the team concept.
Demonstrate teamwork, initiative, and willingness to learn.
Possess interpersonal and communication skills.
Willingness to instruct others and openness to learning experiences.

Responsibilities

Perform daily cleaning tasks in patient rooms, nursing stations, lounges, restrooms, offices, clinic areas, and other assigned locations.
Adhere to patient care service standards, departmental policies and procedures, quality assurance programs, and environmental and infection-control standards.
Perform housekeeping tasks with a service-oriented approach toward employees, patients, visitors, and hospital staff.
Use standardized cleaning methods in accordance with the cleaning manual and training.
Clean work carts and complete pantry sanitation.
Stock storage areas with supplies and linen as needed, and properly store supplies and equipment at the end of the shift.
Dispose of trash and clean unit waste receptacles.
Complete cycle cleaning tasks listed on the duty list, including use of hand buffers.
Identify and report minor repair needs to the Service Response Center.
Complete all steps of the Housekeeping request process: greet and engage the patient, schedule room cleaning, stock patient and guest amenities, keep the scheduled cleaning appointment, address service concerns, and thank the patient or guest.
Replenish cleaned areas with soap, hand sanitizer, paper towels, and sharps containers.
Operate a single-disc floor machine to spray-buff floors, and vacuum and spot-clean carpets.
Maintain confidentiality of patient and unit data in accordance with HIPAA regulations.
Participate in educational programs, in-service meetings, and workshops to support job-related growth and development.
Assist in evacuating ambulatory patients and residents to exits in the event of a fire or other internal disaster.
Assist nursing with making extra beds and perform other duties during a community disaster.
Communicate patient concerns or discomforts to appropriate nursing staff when relayed by patients or visitors.
Perform other duties as assigned.