EVS - Utility Lead

Bally's Chicago•Dover, DE

3d•Onsite

About The Position

This position is responsible for developing and maintaining a service culture that ensures the delivery of superior internal/external guest service by all team members. The role ensures the department adheres to all regulatory, departmental, and company policies and procedures, and requires knowledge of all promotions and events. The Utility Lead will also perform hands-on cleaning duties and supervise staff members on their shift, ensuring all duties and responsibilities are performed to the best of each staff member’s ability. This role involves working directly with staff to enforce cleaning duties, company policies, and standards of cleanliness, as well as handling problem situations with employees and guests, and answering radio calls professionally.

Requirements

Must be available to work weekends, holidays, and nights as scheduled
Frequently required to stand, walk, and sit for prolonged periods of time
Occasionally required to work at heights above 10 feet high
Frequently required to lift items up to 30 pounds
Occasionally required to push or move items up to 100 lbs
Frequently required to reach overhead

Responsibilities

Develops, maintains a service culture that ensures the delivery of superior internal/external guest service by all team members
Ensures department adheres to all regulatory, departmental and company policies and procedures
Knowledge of all promotions and events
Men’s & women’s restrooms cleaned and maintained
Empty all trash in restrooms as well as on the casino floor, front lobby areas, and back of the house
Associate Dinning Room maintained
Faces, sides, tops and bases of machines wiped clean
Floor clean of clutter
Vacuum where designated
Supervise staff members on your shift
Ensure all duties and responsibilities are performed to the best of each staff member’s ability
Work “hands on” with staff to ensure all cleaning duties and procedures, company policies, rules and regulations, and Jumer’s standards of cleanliness are enforced
Help handle any problem situations with both employees and guests
Answer radio calls and communicate professionally
All other duties as assigned
Performs other duties as assigned.