EVS Project Tech Full-time Second shift

Northwestern Memorial Healthcare•Geneva, IL

1d•Onsite

About The Position

The EVS Project Tech reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Cleans and services hospital. Performs a variety of duties to maintain the hospital in an orderly, safe and sanitary condition. Completes project duties including hard surface and carpet care, wall washing, and hanging of cubicle curtains. The role involves using the Altrapure (disinfecting system) process in various hospital areas, demonstrating proficient technical knowledge of department equipment, chemicals, safety, and policies/procedures. The EVS Project Tech is expected to practice safety measures, potentially perform duties of other EVS roles, and possess above-standard knowledge of departmental operations. This role emphasizes customer service, professional image, teamwork, and problem-solving, including handling complaints and ensuring patient privacy. The EVS Project Tech is empowered to resolve issues and deliver service recovery.

Requirements

1-2 years of experience
Must be able to read English and understand equipment manuals

Nice To Haves

One to three years of environmental services experience in a healthcare or hospitality environment

Responsibilities

Performs assigned restoration of hard surface resilient floor care, including stripping, shower scrubbing, finish application, and burnishing of floors.
Performs assigned cleaning procedures on all soft surface floors (carpet), including vacuuming, damp buffing, hot water extraction, and dry enzyme process, and spot extraction.
Completes projects including upholstery cleaning, wall washing, cubicle curtain/drapes (assembly/disassemble), and light cleaning and ledge cleaning.
Completes Altrapure (disinfecting system) process to all assigned patient rooms, surgical suites, clinical and treatment areas, and ancillary areas, including assignment and tracking of rooms, set-up, machine operations, and breakdown.
Exhibits proficient technical knowledge of department equipment, chemicals, safety, and policies/procedures.
Uses equipment and chemicals in a safe and effective manner.
Practices safety measures by utilizing wet floor signs, PPE, and other safety procedures.
Is able to perform duties of the Environmental Services Tech, Sanitation Tech, or the Service Associate when needed.
Has above standard knowledge of the department's equipment, chemicals, policies, and procedures.
Uses chemicals and equipment in an effective and safe manner.
Uses appropriate chemicals, diluted at the correct ratio, in properly labeled containers.
Performs assigned restoration of hard-surface floor care procedures, including stripping, refinishing, shower scrubbing, and burnishing floors.
Completes assigned carpet care procedures, including damp buffing, shampooing, and extracting.
Promotes safety in the workplace by using wet floor signs, PPE, etc.
Follows established infection control and isolation guidelines; uses standard precautions.
Performs additional work and projects as assigned by manager or supervisor.
Exhibits the ability to articulate designed scripting model to each customer served.
Takes pride in their professional image and adheres to the departmental uniform standards.
Smiles and greets all customers.
Understands what is expected of them and their role in achieving departmental and hospital goals.
Presents themselves in a positive manner, with verbal and nonverbal communication skills, and the stated values reflected in their behavior.
Listens to customers, learns of their needs, and responds to their requests.
Recognizes the contribution of others and treats all patients, visitors, and co-workers with respect.
Identifies defects within the facility and accepts personal responsibility for maintaining a clean and safe environment (pick-up, point-out, and protect club).
Maintains clean and organized equipment, carts, and work area and does not leave equipment unattended.
Executes every task to deliver exceptional service and always looks for ways to improve services.
Shows empathy towards customers and fellow employees and utilizes that information to better understand their needs.
Has the attitude “If I receive a complaint, I will own it and immediately resolve it".
Protects the privacy of patients, visitors, guests, and fellow co-workers.
Supports fellow co-workers by modeling a behavior of teamwork and lateral service so the needs of guests and each other are met.
Is empowered to meet the needs of customers, to personally handle their issues or complaints, and delivers service recovery that turns mistakes into memories.
Is aware of their surroundings to meet the expressed and unexpressed needs of customers.
Performs other duties as assigned.