EVS Patient Ambassador

Hospital Housekeeping Systems•Midlothian, VA

1d•$16•Onsite

About The Position

We’re looking for friendly, compassionate team players to join our housekeeping team! Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients.

Requirements

Must be at least 18 years old
Communicate effectively and work well in a team environment
Friendly, outgoing, and engaging personality
Excellent professional written and verbal communication skills
Organized with an eye for detail
Must practice good personal hygiene, be neatly groomed, and be in uniform
GED or high school diploma

Nice To Haves

Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)

Responsibilities

Monitor patient satisfaction scores and assess action plans for improvement
Provide department leadership with weekly reports and a detailed review
Create reports, monitor trends, and implement action plans
Round on patients to assess satisfaction and set service expectations
Perform service recovery as needed to resolve issues
Assist department leadership in training and reinforce communication skills (AIDET) with team members
Collaborate with the guest services department to align action items to improve patient satisfaction
Assist team members and management as needed to help the department operate efficiently