EVP of Field Operations

Acumen Fiscal Agent • Mesa, AZ

7d

About The Position

🌎 Change the world. Get paid for it . At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign. 💡About US Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families. Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services. We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful! 💼 What is the job? ROLE AND ESSENTIAL FUNCTIONS The Executive Vice President (EVP) of Field Operations is guided by the Acumen Fiscal Agent, Mission, Vision and Values to serve and to grow our customers. They ensure we provide the best service and operate efficiently through establishing and driving adherence to Acumen best practices, processes, tools, and people systems across our field operations footprint. They manage the VPs of Regional Operations to these best practices and support them to ensure that the company has the proper operational controls, administrative reporting procedures and people systems in place to grow the organization while complying with all the legal and regulatory requirements. In conjunction with the Executive Leadership Team, the EVP Field Operations assists the CEO and COO in setting the operational strategy for the long-term growth of the business and ensuring the efficiencies necessary for maximizing the quality of services and company profits. Fully functions as a part of the Executive Leadership Team, reporting to the COO Creates a customer-centric organization, meeting or exceeding all customer service requirements Drives accountability to our Acumen business model standards and expectations, including overseeing measurement and effectiveness across our footprint Establishes operational best practices through management of the region teams and collaboration with central operations leaders as subject matter experts Ensures that resources are available to meet contractual responsibilities Serves an escalation point and key relationship contact for executives of our major payer customers Represents the interests of Acumen and the clients served when interacting with funding sources, state agencies, providers, families and professional organizations Provides supervision, coaching, feedback, development and discipline (as necessary) to operations Provides timely, accurate and complete reports on the operating condition of the company Stays current on Medicaid and Veterans Affairs knowledge ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly

Requirements

• Bachelor’s Degree
• A minimum of 10 years of management experience
• Experience in a senior-level management position
• Innovative thinking and problem-solving skills
• Strong communication and organizational skills
• Ability to work under stressful conditions which may include dealing with difficult people and handling multiple work assignments
• Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
• Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
• Ability to maintain confidentiality
• Ability to speak in public, including trainings
• Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully
• Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
• Demonstrates excellence in work standards, is tenacious in completing tasks
• Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
• Works well with other team members and departments
• Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
• Requests support from team with ample time to accommodate the support request in order to meet deadlines
• Ensures effectiveness in processes to achieve/seek best practice
• Telephone and headset, computer, multiple screens, copier, scanning system, printer
• May use other office equipment as needed
• The employee must be able to sit for extended periods of time entering data into multiple systems
• The employee is regularly required to use their fingers, hands, arms, and eyes to input data
• The employee is required to answer the phone as well as respond to team members and internal customers
• The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment
• The employee is frequently required to stand, walk, and talk for an hour or more
• Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
• Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines
• Ground and or Air travel upon demand (up to 25%)

Responsibilities

• Fully functions as a part of the Executive Leadership Team, reporting to the COO
• Creates a customer-centric organization, meeting or exceeding all customer service requirements
• Drives accountability to our Acumen business model standards and expectations, including overseeing measurement and effectiveness across our footprint
• Establishes operational best practices through management of the region teams and collaboration with central operations leaders as subject matter experts
• Ensures that resources are available to meet contractual responsibilities
• Serves an escalation point and key relationship contact for executives of our major payer customers
• Represents the interests of Acumen and the clients served when interacting with funding sources, state agencies, providers, families and professional organizations
• Provides supervision, coaching, feedback, development and discipline (as necessary) to operations
• Provides timely, accurate and complete reports on the operating condition of the company
• Stays current on Medicaid and Veterans Affairs knowledge
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly

Benefits

• 16 paid holidays, including your birthday!
• Paid Time Off and Paid Sick Time
• Employee Recognition Program
• Employee Assistance Program
• Referral Program, get extra rewards for referring your friends to work with Acumen!
• Paid Parental Leave
• Medical, Dental & Vision coverage
• 401(k) with company match
• Voluntary benefits, including Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 251-500 employees