EVP of Field Operations

ACUMEN LLC•Mesa, AZ

About The Position

Acumen is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client's lives by what they do. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify. The Executive Vice President (EVP) of Field Operations is guided by the Acumen Fiscal Agent, Mission, Vision and Values to serve and to grow our customers. They ensure we provide the best service and operate efficiently through establishing and driving adherence to Acumen best practices, processes, tools, and people systems across our field operations footprint. They manage the VPs of Regional Operations to these best practices and support them to ensure that the company has the proper operational controls, administrative reporting procedures and people systems in place to grow the organization while complying with all the legal and regulatory requirements. In conjunction with the Executive Leadership Team, the EVP Field Operations assists the CEO and COO in setting the operational strategy for the long-term growth of the business and ensuring the efficiencies necessary for maximizing the quality of services and company profits. Fully functions as a part of the Executive Leadership Team, reporting to the COO Creates a customer-centric organization, meeting or exceeding all customer service requirements Drives accountability to our Acumen business model standards and expectations, including overseeing measurement and effectiveness across our footprint Establishes operational best practices through management of the region teams and collaboration with central operations leaders as subject matter experts Ensures that resources are available to meet contractual responsibilities Serves an escalation point and key relationship contact for executives of our major payer customers Represents the interests of Acumen and the clients served when interacting with funding sources, state agencies, providers, families and professional organizations Provides supervision, coaching, feedback, development and discipline (as necessary) to operations Provides timely, accurate and complete reports on the operating condition of the company Stays current on Medicaid and Veterans Affairs knowledge ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

Requirements

Bachelor’s Degree
A minimum of 10 years of management experience
Experience in a senior-level management position
Innovative thinking and problem-solving skills
Strong communication and organizational skills
Ability to work under stressful conditions which may include dealing with difficult people and handling multiple work assignments

Responsibilities

Fully functions as a part of the Executive Leadership Team, reporting to the COO
Creates a customer-centric organization, meeting or exceeding all customer service requirements
Drives accountability to our Acumen business model standards and expectations, including overseeing measurement and effectiveness across our footprint
Establishes operational best practices through management of the region teams and collaboration with central operations leaders as subject matter experts
Ensures that resources are available to meet contractual responsibilities
Serves an escalation point and key relationship contact for executives of our major payer customers
Represents the interests of Acumen and the clients served when interacting with funding sources, state agencies, providers, families and professional organizations
Provides supervision, coaching, feedback, development and discipline (as necessary) to operations
Provides timely, accurate and complete reports on the operating condition of the company
Stays current on Medicaid and Veterans Affairs knowledge
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act