Director of Field Operations

Cgc Water•Howell, MI

About The Position

CGC Home Services is a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities . Our mission is rooted in service, excellence, and reliability-showing up for our customers and our teams every single day. We are a multi-time Top Places to Work company with a bold vision to become the #1 Kinetico dealer and the largest plumbing company in our markets . To reach this vision, we need senior leaders who can help shape the direction of the company while driving disciplined execution in the field. You are a proven, strategic leader who knows how to lead leaders and influence outcomes . You think long-term while executing with urgency. You are equally comfortable in executive planning sessions and in the field coaching managers. You understand water treatment and plumbing operations well enough to lead with credibility-but your greatest strength is developing and sustain training programs and other systems , aligning teams, and driving measurable results . The Director of Field Operations is a senior leadership role responsible for overseeing Service Managers across Michigan, Florida, and North Carolina . This role carries both strategic and operational responsibility , ensuring service operations align with the company's long-term vision while delivering excellent, reliable results day-to-day. The Director of Field Operations will be an active member of the Senior Leadership Team , contributing to quarterly and annual planning , company-wide initiatives, and strategic decision-making. Regular travel to MI, FL, and NC is .

Requirements

Proven experience in a higher leadership or director-level role
Strong background in In Home Service Industry or Field Operations
Systems and process orientated
Set up successful systems that last
Excellent communication, coaching, and influence skills
High level of accountability, reliability, and follow-through
Willingness and ability to travel regularly between MI, FL, and NC

Responsibilities

Lead, coach, and develop Service Managers across all three states
Serve as a member of the Senior Leadership Team , helping guide the direction of the company
Participate in quarterly and annual planning , goal-setting , and execution tracking
Translate company vision and strategic priorities into clear operational execution
Drive a culture of excellence, reliability, accountability, and service
Monitor and manage service KPIs, scorecards, and performance metrics
Ensure consistency in service standards, customer experience, and results across all locations
Partner cross-functionally with Operations, Sales, Accounting, HR, and Training
Lead and support training initiatives to strengthen leadership, technical capability, and customer service
Identify gaps, implement improvements, and scale best practices
Travel regularly to MI, FL, and NC to support leaders and teams in the field