EVP, Management Supervisor

BGBx•New York, NY

1d•$250,000 - $280,000•Remote

About The Position

The EVP, Management Supervisor is a senior Account Services leader who serves as a Client Service Lead (CSL) across assigned client relationships and accounts. As a CSL, this individual is responsible for building and maintaining strategic client-agency partnerships, providing senior-level strategic and business oversight, and ensuring the overall health and success of the client relationship. This role brings together client leadership, business stewardship, team development, and growth. The EVP, Management Supervisor serves as a trusted senior partner to clients while ensuring BGBx teams deliver exceptional work, operate effectively, and identify opportunities to deepen and expand client partnerships. The EVP, Management Supervisor has a proven track record of successfully leading complex client relationships and businesses, driving substantial organic growth, and developing high-performing teams. They’re a trusted senior partner to clients while providing strong leadership internally, including onboarding, training, mentoring, and coaching Account Services team members and developing emerging leaders. This individual sets a high standard for account leadership, ensures teams operate effectively and deliver high-quality work, and proactively identifies opportunities to deepen and expand client partnerships while supporting the continued development and success of the broader Account Services team.

Requirements

Leadership Expertise: Demonstrated ability to lead and inspire diverse teams, fostering a collaborative and high-performance culture within the Account Services department.
Strategic Thinking: Strong strategic and analytical skills, with the ability to develop, implement, and assess strategic plans that align with client objectives and agency goals.
Client Relationship Management: Proven experience building and maintaining strong client relationships, understanding client needs, and ensuring high levels of satisfaction and loyalty.
Financial Acumen: Deep understanding of agency financial practices, including budgeting, forecasting, and financial reporting, with a track record of achieving financial targets.
Communication Skills: Excellent interpersonal and communication skills, with the ability to articulate complex ideas clearly and persuasively to both internal teams and external clients.
Coaching and Development: Experience mentoring and developing team members, with a focus on enhancing skills and supporting career growth within the organization.
Adaptability: Ability to thrive in a fast-paced environment, manage multiple priorities, and adapt to changing client needs and market dynamics.
Industry Knowledge: Comprehensive understanding of the medical communications landscape, including trends, challenges, and regulatory considerations relevant to healthcare and HCP promotion.
Problem-Solving Skills: Strong problem-solving abilities, with a proactive approach to identifying issues and implementing effective solutions.
Technology Proficiency: Familiarity with industry-related tools and technologies that enhance account management processes and improve client service delivery.
Participate in client-related travel as required, including local (tri-state) and domestic travel, with potential for international travel.

Nice To Haves

14+ years of progressive account management experience in medical communications, HCP promotion, or client-side product management.
HCP promotions experience is preferred.
At least 10–12 years of experience managing direct reports.
Experience across multiple products, therapeutic categories, and client companies.
Bachelor’s degree.

Responsibilities

Serve as a Client Service Lead (CSL) across assigned client relationships and accounts.
Build and maintain strategic client-agency partnerships.
Provide senior-level strategic and business oversight.
Ensure the overall health and success of the client relationship.
Lead and inspire diverse teams, fostering a collaborative and high-performance culture within the Account Services department.
Develop, implement, and assess strategic plans that align with client objectives and agency goals.
Build and maintain strong client relationships, understanding client needs, and ensuring high levels of satisfaction and loyalty.
Manage agency financial practices, including budgeting, forecasting, and financial reporting, with a track record of achieving financial targets.
Articulate complex ideas clearly and persuasively to both internal teams and external clients.
Mentor and develop team members, with a focus on enhancing skills and supporting career growth within the organization.
Thrive in a fast-paced environment, manage multiple priorities, and adapt to changing client needs and market dynamics.
Apply comprehensive understanding of the medical communications landscape, including trends, challenges, and regulatory considerations relevant to healthcare and HCP promotion.
Proactively identify issues and implement effective solutions.
Utilize industry-related tools and technologies that enhance account management processes and improve client service delivery.
Participate in client-related travel as required, including local (tri-state) and domestic travel, with potential for international travel.