Eviction Prevention Case Manager

Hamilton Families•San Francisco, CA

2d•Onsite

About The Position

Hamilton Families is dedicated to ending family homelessness in the San Francisco Bay Area. Our programs focus on preventing homelessness, providing shelter and transitional housing, supporting children experiencing homelessness, and helping families secure stable housing. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. The Homelessness Prevention Case Manager engages families seeking services under the homelessness prevention program. This role involves conducting intakes, assessing participant needs (including rent arrears and future rent), and determining program eligibility in collaboration with the Eviction Prevention Coordinator. The Case Manager will work with internal teams, external service providers, and property owners to provide resources and financial assistance to help participants maintain housing. Additionally, the role requires accurate file setup and documentation in various systems like Data Verse, Salesforce, and the One system.

Requirements

A minimum of 2 years of experience in a relevant profession OR Bachelor’s degree from an accredited college or university (social work, psychology, or related field preferred).
Knowledge of community resources for families with very low incomes in the Bay Area.
Commitment to Hamilton Families’ mission of ending family homelessness in the San Francisco Bay Area.
Ideal candidates are familiar and committed to the principles and practices of housing first, participant-centered care, harm reduction, and participant confidentiality.
Excitement about working on diverse teams and collaborating with colleagues and participants from many different backgrounds.
Ability to navigate sensitive conversations and communications in a judgement-free, honest, and kind manner.
Strong work ethic and ability to work independently.
Ideal candidates are self-motivated, organized, and clear communicators who are comfortable following program policies and processes while delivering high-quality outcomes within urgent timeframes.
Flexible and creative; open to creating and joining a culture of feedback and learning; ability to meet multiple deadlines and priorities with a positive attitude and problem-solving approach.
Comfort with change and ambiguity is a must.
Detail-oriented and demonstrated experience keeping thorough notes and records.
Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).
Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.
Bilingual positions require verbal and written proficiency in English as well as the second language for which the bilingual premium applies, as demonstrated through agency-administered proficiency testing.

Nice To Haves

Knowledge and experience with housing laws is a plus.
Experience using Salesforce.com and/or SharePoint, One System, Data Verse databases a plus.

Responsibilities

Conduct intakes and assess participants’ needs, including reviewing total months owed for back rent and/or future rent and goals to maintain housing stability.
Determine participants’ eligibility into the program and assess total funds granted to families for back rent and/or future rent in collaboration with the Eviction Prevention Coordinator.
Work in collaboration with internal teams, external service providers, and property owners through resources and financial assistance to aid participants in maintaining housing.
Ensure files are set up accurately with all required documentation in Data Verse, Sales Force, and the One system if applicable.
Review vulnerability assessment scores of incoming referrals for families deemed eligible for program per the Homelessness Prevention Platform.
Provide intake assessment support for family cases deemed eligible for program, which includes requesting vital documentation of case family members.
Engage with property owners to request their property W-9 and proof of total rent owed from family.
Work along with The Real Estate department to ensure property owners’ documents are legible and accurate.
Ensure documentation is clear making sure to document efforts made to obtain cooperation of property owners.
Work to obtain cooperation of landlords in the process for smooth transition of funds.
Ensure any payments disbursed on a family’s behalf are concise with contractual obligations.
Develop and implement a Housing Stability plan in collaboration with the household.
Provide budgeting and money management assistance and connection to related services that support housing stabilization.
Provide resources and eligible referrals to community-based organizations to ensure families will remain stable in their unit during and upon completion of program.
Referrals such as housing/tenant counseling, credit and budget management are encouraged.
Assist families and individuals to establish housing stability goals and identify appropriate steps towards achieving goals including modifying goals as needed.
Coordinate and collaborate effectively with other service providers as needed to assist clients to reach their goals through available community resources.
Maintain participant confidentiality and HIPAA requirements.
Maintain precise and accurate documentation of case management services, including participant files and entries into various participant databases.
Prepare reports and presentations as required.
Reinforce and follow appropriate boundaries with participants.
Ensure operational excellence of department, including preparation for database and participant hard file audits.
Perform other duties as assigned.
Adapt to changes in role scope, duties, and responsibilities to meet organizational needs.