Events Staff On-Call

City of Great Falls•Great Falls MT, MT

2d•Onsite

About The Position

Responsible for providing set-ups and tear-downs of furniture and events equipment for meetings and events held at the Civic Center. Responsible for providing excellent customer service to users of the facility. Responsible for removing garbage, cleaning restrooms, scrubbing floors, and other cleaning tasks. Work is performed under the general direction of a supervisory employee.

Requirements

A high school diploma or equivalent.
One year of experience in a customer service position.
Willingness and ability to flex schedule to fill available shifts.
Ability to establish and maintain effective working relationships with facility users, peers, supervisors, and the general public.
Ability to work with AV equipment to include microphones/speakers/projectors/lighting.
Ability to work independently, as well as a member of a team, and as a leader of on-call event staff.
Ability to think on your feet and problem solve.
Working knowledge of methods, materials, equipment and basic hand tools used in custodial building cleaning and maintenance.
Ability to perform moderate to heavy physical work and to lift and carry up to 55 pounds at a time.
Possession of hand/eye coordination sufficient to operate a computer and a motor vehicle.
Ability to talk and hear in person or by telephone.
Ability to see and read instructions and maps.

Nice To Haves

One year of experience in building cleaning and maintenance desirable.
Manual labor experience a plus.

Responsibilities

Set-ups and tear-downs of furniture and equipment for various meetings and events.
Interpreting a set up map provided by Events Specialist.
Performing building custodial services, including floor sweeping, mopping and scrubbing; dusting and polishing furniture; washing windows and walls; vacuuming; and cleaning restrooms.
Providing exceptional customer service to facility users before, during and after events.
Working with customers to enforce fire code in regards to egress and room capacity.
Providing building security by ensuring all doors and windows are properly secured after event.
Selling tickets and performing general box office duties including fulfilling tickets to print mail/will call orders; maintaining box office voicemail greeting; answering box office phone and returning voice mail calls.
Advising office staff of all damages, lost inventory, linen usage, etc.
Daily balance and deposit of all box office revenue.
Coordinating with Front of House Manager any special needs for day of show; working with Front of House Manager to resolve patron and promoter complaints.
Answering box office phone and directing inquiries regarding other City of Great Falls business to proper departments; answering general inquiries for Events Office.
Organizing and maintaining events office records.
Establishing and maintaining effective working relationships with patrons, fellow employees, supervisors and the general public.
Maintaining volunteer usher records; working with Events Specialist in filling usher needs for theater performances; generating usher sign-up for events involving ticketing.
Light maintenance and repair of events equipment (tables, chairs, etc.).
Participating in short and long-range plans for the Events Office.
Additional box office duties as needed.