Events Sr Professional, Content Operations

Fiserv•Alpharetta, GA

7d•Onsite

About The Position

Creating memorable events is an art and a science. At Fiserv, it’s also a team sport. As part of our dynamic team, the Event Manager will have a unique opportunity to meaningfully contribute to delivering on the expectations for on-brand, targeted events as part of a high-energy team of professionals. This role will be responsible for collaborating with stakeholders across content strategy, events, product marketing and communications to manage content and related deliverables for hosted events, including Forum and other programs as assigned. In this highly collaborative role, you will manage multiple priorities, oversee detailed workflows and demonstrate problem-solving and prioritization skills requiring keen attention to detail. You will build productive relationships with internal stakeholders and external vendor partners while overseeing all elements of event content planning, onsite execution and follow-up.

Requirements

Bachelor’s degree in hospitality, marketing, communications, or related discipline
5 years of experience managing event content, logistics, meeting space and audio-visual planning and onsite execution for multiple high-touch, complex programs with varying numbers of attendees for in-person and virtual events
Experience working with event technology platforms such as Cvent, RainFocus, etc.
Experience working with virtual event platforms such as Microsoft Teams, 6Connex, etc.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Responsibilities

Establish content deliverables and deadlines calendar and coordination plan with content strategy and project management teams
Outline and enforce content owner / product marketer expectations
Manage content submission intake and review process
Collaborate with internal and external partners on development of content management system and speaker portal technology
Define session production standard setup, requirements, and optional inclusions (polling, videos, etc.), build and test session audio visual request form
Track completion of session and speaker deliverables, escalating as necessary to maintain accountability to timelines and due dates
Ensure speaker expectations have been circulated and session rehearsals scheduled, in coordination with communications and content strategy leads
Work with agency and production partners on all session room specs, staging, audio visual, polling and other requirements, submitting orders, managing budget and overseeing onsite setup and teardown according to schedules
Lead onsite content operations partnering with Fiserv stakeholders on final session click throughs and rehearsals, directing onsite meetings management team on session room logistics, and overseeing session laptop management, session room sets, and any high priority sessions as identified
Complete post-event follow-up including coordination and delivery of session transcripts, videos, polling, and survey results
Participate in debrief activities by submitting debrief notes, reviewing comprehensive survey results and feedback, and incorporating best practices and lessons learned info ongoing process improvements

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave