Events Services Manager

AJS Hotels•Louisville, KY

10h•Onsite

About The Position

The Event Services Manager is responsible for communicating with guests and meeting planners to plan and execute successful meetings and events. They will work with the Sales Department to ensure contract expectations are met and exceeded. The Event Services Manager is responsible for the event supervision by communicating with other departments and ensuring the accuracy of event details. The Event Services Manager will always conduct them self in manner which supports the core values of AJS Hotels. The Event Services Manager shall strive to provide exceptional service to both internal and external guests at all times.

Requirements

Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
Strong time management skills
Must be able to multi task in order to meet deadline
Excellent communication skills in all aspects: verbal, written and non-verbal
Must have a minimum of 3-5 years experience in catering sales, or conference services
Appropriate, professional appearance and presentation
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems
Competent at working independently on recurring projects.

Responsibilities

Plan, implement and oversee assigned conventions for sales and conflict resolution.
Anticipate group revenues as per established guidelines.
Supervise contracted group room blocks for cutoffs and attrition.
Conduct Planning Meetings and Site Inspections as per convention services departmental guidelines.
Assure client satisfaction through convention implementation as measured by event survey data.
Oversee and enforce program deadline rates to release meeting space not necessary for maximizing hotel revenues.
Disseminate BEOs for group and affiliates 10-14 days before events.
Anticipate group rooms and food and beverage revenues for affiliate business within 5% variance.
Engage in site visits and plan meetings for upcoming group and potential affiliate business.
Engage in convention meetings and assess bill with client.
Deliver best service, quality and value to customers.
Manage customer relationships from initial turnover from Sales through post event phase to return to sales.
Liaise between field sales person, operational teams and customer throughout event.
Implement guarantee and cut-off policies.
Detail set up meeting rooms and handle sleeping room configurations
Other special projects or assignments as needed.