Events & Promotions Representative (Part-Time)

Full House Resorts, Inc•Waukegan, IL

6d•$17 - $27•Onsite

About The Position

The Events & Promotions Representative supports casino promotions, special events, and marketing initiatives that enhance the guest experience and drive player engagement. This is an on-call, part-time position, with hours varying based on business needs, promotions, and special events. The ideal candidate is energetic, customer-focused, and comfortable interacting with guests in a fast-paced gaming and entertainment environment.

Requirements

6+ months of customer service experience preferred.
Strong customer service and people skills.
Good communication skills and the ability to speak confidently with guests.
Ability to learn new systems, promotions, and procedures.
Ability to stay organized and handle multiple tasks.
Ability to work well with guests, team members, and other departments.
Basic computer skills.
Ability to work an on-call, part-time schedule based on business needs.
Availability to work evenings, weekends, holidays, and special events is required.
Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Nice To Haves

Previous event, hospitality, customer service, or public speaking experience is preferred, but not required.

Responsibilities

Execute and support the successful implementation of casino promotions, giveaways, drawings, tournaments, and special events in accordance with company policies and procedures.
Register and verify player participation by accurately collecting and entering attendance for cardholders into the casino management system for promotions, gift giveaways, drawings, and special events.
Assist guests with promotional kiosks and self-service technology, providing guidance and resolving issues to ensure a seamless guest experience.
Deliver exceptional customer service by greeting guests, answering questions, and providing accurate information regarding promotions, events, and casino offerings.
Respond to guest concerns and resolve service issues professionally, escalating matters when appropriate to ensure guest satisfaction.
Assist the Events & Promotions Manager, Supervisors, and Coordinators with hosting and emceeing promotional events, announcements, drawings, and prize presentations.
Support the planning, setup, execution, and breakdown of on-site and off-site marketing promotions and special events.
Maintain a thorough knowledge of current and upcoming promotions, events, and player rewards programs to effectively communicate with guests.
Ensure promotional areas are organized, stocked, and prepared prior to the start of events while maintaining company presentation standards.
Adhere to all company policies, internal controls, and applicable gaming regulations while conducting promotional activities.
Work collaboratively with Marketing, Player Development, Casino Operations, and other departments to ensure the successful execution of promotional events.
Perform other duties as assigned.