Events & Program Coordinator
About The Position
NWHSU's Continuing Education department is seeking an Events & Program Coordinator to support planning, coordination, and delivery of virtual, hybrid, and in-person events. This role helps ensure high-quality learner and speaker experiences through effective event logistics, customer service, and operational support, while assisting with student worker coordination and campus partnerships. In addition, the role supports key post-event functions such as processing certifications and transcripts. The ideal candidate is organized, detail-oriented, adaptable, and committed to providing excellent service while contributing to successful event outcomes.
Requirements
- Associate's degree or equivalent experience, required.
- 1–3 years experience in areas such as customer service, event coordination, higher education support, or administrative operations.
- Experience supporting virtual and/or in-person programs, including event coordination, participant communications, registration processes, or learning platforms.
Nice To Haves
- Bachelor's degree in a related field, preferred (e.g., Communications, Hospitality or Event Management, Business Administration, or Education).
- Familiarity with CRM, learning management, or event management systems (e.g., Enrole, Academy of Mine), preferred.
Responsibilities
- Serve as the primary point of contact across systems for learners, instructors, and partners for registration, CE credits, program details, and general support, providing high-quality customer service.
- Communicate proactively with participants, including confirmations, reminders, updates, recalls, and post-event follow-up.
- Provide real-time support during events, including troubleshooting technical and access issues.
- Collect Participant feedback for continuous improvement.
- Assist with planning and event logistics including scheduling, room reservations, space coordination, and date availability checks.
- Coordinate with facilities, IT, and other campus partners to support event/program setup.
- Provide day-of-event support including participant communication and coordination, registration tables, attendance tracking, and troubleshooting.
- Maintain accurate program listings and event setup within systems.
- Assist with internal event request processes, forms, and workflow tracking.
- Participate in shared team coverage for evening, weekend, and high-volume events.
Benefits
- University contribution to our 403(b)
- Generous PTO
- Flexible environment
- Paid Time Off (earn 20 days per year, pro-rated based on FTE)
- Holiday (15 days, pro-rated based on FTE)
- 403(b) Plan
- Medical, dental, vision
- Discounted and free on-site clinic services for you and your family
- Flexible Spending Accounts
- Short-term and long-term disability
- Life insurance
- EAP and other wellness benefits
- Tuition Reimbursement for external programs
- Tuition Reduction for internal programs (includes family members)
- Employee discount at our campus store
- On-site fitness center
- Eligibility for Public Service Loan Forgiveness (PSLF) through the U.S. Department of Education for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
