Events & Operations Manager

Compass Group•New York, NY

1d•$80,000 - $90,000•Onsite

About The Position

We are seeking an operationally savvy Events & Operations Manager, holding duties related to successful execution and coordination for catering and events in the club, offices, and residences to join our team. This person is part of the F&B Management team and will also help with managing all F&B outlets. Detail-oriented and proactive by nature, this person will ensure execution of event service are up to luxury hospitality standards. This role is ideal for someone who thrives in dynamic, fast-paced environments, enjoys problem-solving on the go, and has a strong passion for service. The position entails a need for excellent communication skills; ability to manage the staff, continue to build service standards and run an event from start to finish.

Requirements

3+ years leadership in directing event service, managing people, and the overall guest experience - in a luxury hospitality environment is preferred.
Strong organization, time management and team motivation skills are essential for success in this role
Experience in banquet service and event operations
Ability to respond effectively to continuously changing demands
Ability to communicate effectively (verbal and written) with clients, teammates, senior management, and Commissary team.
Must be able to work flexible hours evenings, weekends, and holidays (event-based schedule)

Nice To Haves

Fluency in TripleSeat or other event management software
Specific experience with programs like Cater Xpert, Microsoft Excel, Tripleseat, Compass OMS.

Responsibilities

Oversees all operations for events including managing scheduling, all operational preparations needed, conducting event pre shifts, and leading the event staff to host successful events
Oversee venue setup, ensuring polished presentation in line with luxury hospitality standards
Liaise between club management, vendors, and internal teams to ensure flawless timing and execution
Oversee service flow in collaboration with F&B staff, ensuring premium dining and beverage experiences
Ability to assist with a la carte service/restaurant operations when not needed for events
Carries out FOH administrative tasks such as payroll, invoicing, scheduling, inventory, ordering
Maintains and develops accurate financial and administrative records
Supports catering, deliveries, pantry stocking, and service for all offices and residences with a focus on events
The Food & Beverage Manager is responsible for managing daily service in all outlets, quality control, and a consistent customer experience under the direction of the Assistant Director of Food & Beverage.
Ensures an exceptional member, guest and staff experience is executed at all times in all areas. Monitors, directs, coaches, and guides all staff on the floor to accomplish this.
Manages operations in restaurants, bars, lounges, event spaces, private rooms as needed.
Actively participates in service, performing functions of all positions including servers, runners, bussers, bartenders, barbacks, hosts as needed. Covers stations when needed.
Works all shifts as needed, including opening and closing service for the day.
Responsible for training the staff on and upholding steps of service, service standards, uniform standards, and a sense of enlightened hospitality.
Updates pre-shift notes daily and runs pre-shift meetings daily.
Checks to make sure all positions are completing sidework tasks for all day parts in all areas.
Monitors the reservation system and books daily, making adjustments as needed.
In charge of making floor plans daily assigning staff members designated areas of service and sidework.