Operations Manager, Onsite Events

Maritz•San Bruno, CA

2d•$100,000 - $110,000•Onsite

About The Position

Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. Maritz has intentionally built teams that care for each other and collaborate powerfully, fostering a human-first design. The company offers a flexible environment that empowers employees to do their best work without sacrificing personal priorities, with a strong emphasis on employee well-being. This role directs and coaches assigned personnel to ensure all customer service levels and deliverables for assigned accounts are achieved. It provides comprehensive leadership to clients, overseeing program sourcing and planning, offering client and team support and training, and managing special projects.

Requirements

Bachelor’s degree or equivalent experience in a related field.
5+ years of experience in meeting/event planning or hotel catering/convention sales.
Strong knowledge of event program management and budget maintenance.
Proven ability to lead teams and projects, including coaching and developing direct reports.
Experience building and maintaining client relationships while managing multiple priorities.
Excellent communication skills, both written and oral.
Proficiency in G Suite and ability to learn new technology quickly.

Nice To Haves

CMP (Certified Meeting Professional) Certification.
Prior experience in incentive, association, or corporate event planning.
Prior experience leading direct reports.
Background in promoting organizational change and efficiency.

Responsibilities

Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.
Act as a subject matter expert (SME) to ensure consistency and training across the team. Works 1:1 with employees to identify areas of improvement, growth and opportunities. Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports.
Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.
Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality.
Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.
Manage special projects and provide backup support for the Director of Operations as needed.