Events Manager-The Ricardo Marriott

Coury Hospitality•Westlake, TX

6d•Onsite

About The Position

The Ricardo Marriott Hotel is hiring for an Events Manager. This role is for individuals who believe that every successful event begins with thoughtful planning, strong communication, and careful attention to detail. Events are viewed as more than schedules and room setups; they are meaningful moments for the people attending them. Great service means listening carefully, anticipating needs, and delivering on every commitment. Clear and timely communication between clients, Sales, Culinary, Banquets, Front Office, Housekeeping, and hotel leadership is essential. Accurate Banquet Event Orders are the foundation of smooth event execution. Organization and preparation allow creativity and hospitality to shine. Even the busiest event day can be handled with calm confidence, flexibility, and a little personality. This role requires an understanding that precise event planning directly affects the guest experience and the hotel’s financial performance. The ideal candidate is highly organized, can manage multiple events, clients, deadlines, and changing priorities. They communicate professionally and confidently with clients, Curators, leaders, vendors, and business partners. They understand the importance of accurate, complete, and timely Banquet Event Orders. They remain calm, solutions-focused, and hospitable when plans change or challenges arise. They can balance client expectations with hotel capabilities, operational needs, and financial guidelines. They notice missing details and follow through until every question has an answer. They are comfortable discussing menus, setup options, contracts, billing, and event logistics. They can collaborate across departments while maintaining clear ownership of the planning process. They bring creativity, accountability, and a service-first mindset to every event. They believe excellent event management means making complex details feel effortless for the client.

Requirements

High school diploma or equivalent required.
Previous hotel event planning, catering, conference services, or banquet experience required.
Strong knowledge of event operations, banquet service, food and beverage, room setups, and event timelines.
Experience creating Banquet Event Orders, diagrams, event resumes, and group communications.
Strong written and verbal communication skills.
Strong organizational, problem-solving, and time-management skills.
Ability to read and understand contracts, menus, billing instructions, rooming lists, and event documents.
Ability to identify opportunities for upselling while protecting the client relationship.
Ability to manage multiple events and deadlines with accuracy and consistent follow-through.
Ability to work independently and collaboratively as part of a hotel team.
Ability to work flexible hours, including early mornings, evenings, weekends, and holidays, based on event and business needs.
Ability to sit, stand, and walk for extended periods.
Ability to move throughout meeting rooms, ballrooms, guest rooms, public spaces, kitchens, and back-of-house areas.
Ability to conduct property tours and accompany clients throughout the hotel.
Ability to use computers, telephones, printers, presentation equipment, and hotel event-management technology.
Ability to review room setups, diagrams, audiovisual arrangements, signage, and event details.
Ability to bend, reach, lift, carry, push, and pull event materials, packages, signs, and presentation supplies.
Ability to lift or move up to 25 pounds as needed.
Ability to communicate effectively in person, by telephone, through virtual meetings, and through electronic correspondence.
Ability to work in a fast-paced hotel and event environment while maintaining professionalism, accuracy, and attention to detail.

Nice To Haves

Bachelor’s degree in hospitality, event management, business, communications, or a related field preferred.
Full-service hotel experience preferred.
Marriott brand experience is a plus.
Experience planning corporate meetings, conferences, weddings, social events, and group programs preferred.
Experience using hotel sales, catering, property-management, and event-diagramming systems preferred.

Responsibilities

Guiding clients through the planning process from contract turnover through event completion.
Building genuine relationships and becoming a trusted resource for meeting planners, corporate clients, wedding couples, and social-event hosts.
Learning each client’s vision, priorities, timeline, and budget.
Creating accurate and detailed Banquet Event Orders, diagrams, resumes, timelines, and other event documents.
Coordinating guest-room blocks, meeting spaces, menus, audiovisual needs, billing arrangements, transportation, amenities, and special requests.
Leading pre-convention and planning meetings to confirm expectations and prepare hotel teams for success.
Communicating event details, changes, deadlines, and responsibilities clearly and promptly.
Partnering with Culinary and Banquets to ensure menus, service timing, staffing, room setups, and event flow meet client expectations.
Reviewing upcoming business and distributing event information within established timelines.
Being present during events to welcome clients, monitor execution, and respond quickly when needs arise.
Conducting site tours and helping clients envision their event at The Ricardo.
Identifying opportunities to enhance the event experience and generate additional revenue.
Managing last-minute changes without losing sight of the details—or your composure.
Following up after events to gather feedback, address any remaining needs, and strengthen the client relationship.
Taking pride in the behind-the-scenes coordination that makes an event feel effortless to the guest.