Events Management Associate

JPMorgan Chase & Co. • Chicago, IL

8d • $66,500 - $95,000

About The Position

As an Event Management Associate on the Events Planning team, you will plan meetings within the Client and Conference Centers and help ensure an exceptional customer experience. You will serve as the primary point of contact for clients throughout the planning process, coordinating with event partners to support seamless execution. The role calls for strong client interaction, problem-solving and decision-making skills, along with organization and composure under pressure.

You will oversee meetings and events in an assigned center, work with catering, audio-visual and facilities partners, provide personalized service, and manage client communications and reservation requests. You will also support reception functions, use the Event Management System (EMS) to manage reservations and reporting, and participate in operational meetings and event reviews. Flexible shifts may be needed to cover conference center hours and locations.

Requirements

• Bachelor's degree.
• At least 4 years of experience in the hospitality industry, 5-star hotels, event planning and food and beverage, with high-touch customer service experience.
• Excellent interpersonal and communication skills, including the ability to engage professionally and warmly with clients and colleagues.
• Ability to manage guest experiences and expectations with tact and diplomacy.
• Strong organization, multitasking and prioritization skills.
• Working knowledge of audio-visual systems.
• Proficiency in Microsoft Office tools.
• Flexibility to work in a fast-paced and diverse environment.
• Willingness to work flexible shifts to cover conference center hours and locations.

Nice To Haves

• Knowledge of the EMS booking system.

Responsibilities

• Oversee meetings and events in the designated center, collaborating with catering, audio-visual and facilities partners to meet and exceed client expectations.
• Meet and greet clients daily and provide personalized, high-touch customer service.
• Address day-to-day client challenges and pursue effective solutions while maintaining a positive client experience.
• Maintain a professional, flexible and service-oriented attitude.
• Participate in daily operations meetings and weekly reviews about events being planned by the individual and team.
• Conduct pre-conference and post-conference calls or meetings when applicable, ensuring event details are managed effectively.
• Manage space issues and escalate unresolved issues to the lead planner or manager as needed.
• Cover reception desk functions, including answering telephone calls, promptly returning emails, and greeting or escorting clients to meeting rooms.
• Use the EMS to detail reservations, review incoming requests and generate accurate reports.
• Manage correspondence between the planning team and reservation holders throughout the booking process.
• Prioritize new meeting room reservations from online booking tools, process them accurately and promptly, and keep customers informed about request status and available options.
• Build rapport with line-of-business administrators and meeting contacts to understand and meet their business needs and expectations.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level