Events Captain Events Part-Time Swings $20 - $30/hr

Mille Lacs Corporate Ventures•Onamia, MN

7d•$20 - $30

About The Position

The Events Captain ensures maximum guest service and satisfaction for banquet and amphitheater events by overseeing the production and service of quality food and beverage in accordance with operational policies, procedures, and gaming regulations. The role prepares and executes events according to Banquet Event Orders, coordinates event setup and service, addresses guest concerns, and helps manage staffing, associate performance, budgets, cash handling, inventory, and liquor control. The Events Captain also ensures facilities are clean, safe, properly maintained, and ready for both on-site and off-site events.

Requirements

Effective verbal and written communication skills.
Guest- and associate-service focus.
Trustworthy partnership with team members.
Willingness to collaborate with people at all organizational levels.
Two years of front-of-house food and beverage experience.
Three years of supervisory experience.
Complete Alcohol Awareness training within two months.
Ability to secure a license from the Gaming Regulatory Authority.
Follow all relevant Detailed Gaming Regulations (DGRs).

Nice To Haves

Bartending experience; training may be provided.
Banquet service experience.

Responsibilities

Prepare and execute functions according to Banquet Event Orders and guest specifications.
Listen to, evaluate, and resolve guest grievances promptly.
Ensure banquet and event facilities are properly set up and food and beverage service meets guests’ needs.
Conduct pre-shift meetings and ensure associates are in proper uniform and knowledgeable about Banquet Event Orders.
Communicate regularly with the Event Manager about relevant departmental information and operational deficiencies.
Assist the Event Manager with interviewing, hiring, scheduling, training, evaluating, counseling, suspending, and separating associates as business needs dictate.
Oversee associate job performance and provide feedback to support skill development.
Promote cost effectiveness by complying with budget, labor, and revenue benchmarks.
Maintain proper cash-handling procedures and manage variances.
Prepare banquet checks and maintain daily recap records.
Follow food and beverage health, liquor, and safety regulations and applicable laws; ensure cleanliness of service areas, meeting rooms, and public spaces.
Maintain inventory control, organized storage areas, and adequate supplies.
Manage liquor control and ordering for the venue.
Verify that items specified in Banquet Event Orders are available and ready, including linens, silver, china, glassware, floor plans, special instructions, and menus.
Inspect facilities, report maintenance, repair, and safety needs to the appropriate department, and follow up on their resolution.
Set up and execute off-site and outdoor events.
Perform additional duties as assigned to meet changing business needs.