Events & Business Development Manager

Panacea Luxury Spa Boutique•Columbus, OH

7d•Onsite

About The Position

At Panacea Luxury Spa Boutique, a growing spa located in the beautiful Quarry Trails health & wellness development park, we are seeking a dynamic, passionate, and experienced Events & Business Development Manager to join our Leadership Team. Panacea offers a unique, all-natural approach to health and wellness with therapeutic-grade services and curated product lines, leaving clients feeling relaxed, restored, and rejuvenated. The spa features stunning views, a rooftop patio & cocktail bar, and luxury amenities including Himalayan salt saunas, eucalyptus steam rooms, cold plunge, and hot hydrotherapy pools. A core mission of Panacea is its specialization in Oncology Therapeutics. This role is ideal for someone detail-oriented, creative, relationship-driven, and passionate about planning and executing flawless events. If you are looking for a meaningful career where you contribute to an organization making a difference, Panacea Luxury Spa Boutique is the place for you. Panacea Luxury Spa Boutique opened in February 2023 and serves over 25,000 clients annually with approximately 55 associates. This role is crucial for expanding our private event offerings and driving revenue growth through the creation and execution of private events, workshops, corporate retreats, happy hour events, and private spa rentals. The position also involves building corporate partnerships, enhancing brand visibility, communicating our Oncology mission to relevant organizations, and eventually managing a new department. Marketing and branding efforts, including social media collateral, content creation, and networking, are also key components of this role. This position combines event execution excellence with proactive external business development, requiring consistent engagement with community partners and outreach to grow revenue streams.

Requirements

1+ years’ experience in event planning for a reputable business.
Experience attending and actively participating in networking groups and events.
Experience developing relationships and partnerships throughout the community via marketing calls, cold-calls, and networking to increase brand awareness and a solid stream of referrals.
Proficiency in event management tools (e.g., Eventbrite, Toast) and basic office software (e.g., Microsoft Office for Mac, Dropbox, Mac Mail).
Experience using hospitality POS systems for restaurant and/or bar services, and/or events.
Able to work as an exempt employee 40+ hours/week.
Flexible schedule to accommodate evening and weekend events as needed.
Strong organizational, networking, and creative skills.
Enthusiasm for holistic healing, luxury wellness, and community engagement.
A calm, professional demeanor, with strong leadership and interpersonal skills.
Punctual with a sense of urgency—able to get to work early and manage staff/client concerns in a timely and appropriate manner.
Reliable and dependable, with a strong work ethic, exemplary integrity, and self-starting drive.
Excellent organizational and problem-solving abilities, with a keen attention to detail and a commitment to excellence.
Excellent interpersonal and communication skills, with the ability to interact effectively with associates, vendors, suppliers, other business professionals, and clients.
Able to diffuse and de-escalate sensitive client situations with professionalism, calmness, optimism, and kindness.
Demonstrated business acumen and financial literacy, with the ability to analyze financial data, develop budgets, and drive revenue growth while managing costs effectively.
Adaptable to fast-paced environments with ever growing service offerings.
Able to multi-task, and operate efficiently in a fast-paced environment.
Proactive team player with a positive and friendly attitude, with the ability to build and foster a TEAM-based, inclusive environment.
Able to cultivate genuine relationships and get along with varying personalities.
Able to lead and manage co-workers, while working cohesively, openly, and respectfully with teammates and the Owner.
Goal driven.
Desire to manage a larger department as the business grows and expands.
Ability to communicate effectively the mission, vision, strategic brand imperatives, and Owner's 4 Deal Breakers, with all associates and clients if necessary.

Nice To Haves

Bachelor’s degree or equivalent in Event Management, Hospitality, Wellness, or a related field (or equivalent).
3+ years’ experience in event planning in a spa, hospitality, or wellness setting.
Marketing experience, to include strategies that increase revenues through the development of marketing efforts and materials (print, social, word of mouth, press releases, influencer partnerships, etc.).
Experience with Toast and Zenoti POS systems.
Bartending experience preferred.

Responsibilities

Plan and manage all aspects of private and Panacea-sponsored events, including wellness workshops, private parties, corporate retreats, educational seminars, and spa happy hours.
Coordinate event logistics such as scheduling, space setup, catering, bar service, and staffing.
Integrate add-ons such as private spa/amenities rental, services after events, sound bath meditations, yoga, educational seminars, and coaching workshops.
Collaborate with spa staff to incorporate treatments and wellness activities into event programming.
Source and liaise with vendors (florists, musicians, yoga instructors, corporate coaches, therapists, physicians, etc.) to enhance event offerings.
Develop event timelines, manage bookings, and oversee on-site execution to ensure a flawless client experience.
Develop, maintain, and improve marketing materials to promote the event space for private events to corporate clients and businesses.
Develop a community outreach strategy to build relationships and partnerships with oncology-focused organizations (healthcare, philanthropy, for-profit businesses).
Develop community partnerships to drive business to the spa from local neighbors.
Promote Panacea’s ticketed events through spa marketing channels (social media, newsletters, flyers, in-house signage).
Assist with the creation of marketing materials for events, promotions, and new retail offerings.
Attend and participate in networking events (B2B, bridal, wellness, philanthropic) to generate leads, strategic partnerships, and revenue growth.
Conduct regular external marketing calls and community outreach to generate new business leads, bookings, and partnerships.
Build relationships with corporate decision-makers, wedding professionals, wellness collectives, and luxury event planners.
Create a systematic outreach calendar, including follow-up and tracking metrics for lead conversion.
Monitor event budgets and track P&Ls to show revenue growth.
Negotiate vendor contracts to keep costs low while maintaining luxury standards.
Gather post-event feedback from guests and staff to refine future offerings.
Ensure compliance with health, safety, and spa-specific regulations during all events.
Develop SOPs for the department that can be replicated for future locations.
Finalize the Events Contract, BEO document, and an Events Management platform.
Finalize the implementation of a customized POS system for the bar and events space.
Manage all aspects of the bar service line, including happy hours, inventory, SOPs, promotions, and menu refreshes.
Demonstrate adaptability and initiative as the department evolves.
Perform other duties as required and as the position evolves.

Benefits

Competitive salary commensurate with experience.
Performance-based incentives and bonus opportunities.
W2 Employee.
Health benefits.
401(k) with employer match.
Employee Assistance Plan- company paid.
Flexible paid vacation.
Ongoing training and professional development opportunities.
Supportive, consistent, and involved leadership.
Discounts on spa services, retail products & boutique items.
Yearly Manager Retreats, all expenses paid.
Executive leadership coaching.
A supportive and collaborative work environment committed to employee well-being and a commitment to health and wellness.