Events & Activations Manager - Amazon

Northwest Center•Seattle, WA

1d•Hybrid

About The Position

Northwest Center @ Amazon operates in a fast-paced, high-visibility corporate environment where we deliver five-star service across a portfolio of managed operational programs. The Manager is a people leader accountable for the end-to-end performance of an assigned program or functional area, its service levels, operational and financial health, customer experience, and the growth and performance of the team that delivers it. As our Events & Activations Manager, you'll have the opportunity to lead and inspire a high-performing, nationwide team that plays a critical role in creating exceptional workplace experiences. Overseeing our Activation & Events division, you'll guide a multi-layer team supporting Event Hospitality Ambassadors, Workplace Coordinators, and Activation Coordinators across Washington, Texas, California, Tennessee, New York, and Virginia. This is more than an operations role. It's a chance to support strategy, build scalable programs, and facilitate how thousands of employees experience workplace events and engagement initiatives across the country. You'll set the vision for a growing organization, design team structures that support long-term success, and partner with stakeholders to drive meaningful business outcomes. We're looking for a confident and thoughtful leader who thrives in ambiguity, enjoys solving complex challenges, and is energized by developing people and teams. You'll own results, make impactful decisions, and serve as the trusted leader for some of the organization's most important initiatives, helping create memorable experiences that bring people together and strengthen workplace culture.

Requirements

Bachelor’s degree, or an equivalent combination of education and experience.
6+ years of people management experience in a client-facing or operational environment, ideally including experience managing other leaders.
Demonstrated experience managing a multi-layer team and being accountable for program-level goals, service levels, and customer outcomes.
Advanced computer skills in MS Office, including the ability to build and interpret reports and dashboards.
Commitment to Northwest Center’s mission of inclusion and ability to work successfully in a diverse environment.
High judgment in fast-paced, high-stress, and ambiguous situations.
Identifies and evaluates alternative solutions rather than escalating by default.
Interpersonal skills to motivate others, lead change, and drive innovation.
Strong oral and written communication, with the ability to tailor a message from frontline staff to executive leadership.
Analytical, planning, and process development skills.
Detail-oriented and thorough while retaining the wider view.
Ability to manage changing priorities, competing deadlines, and a dynamic business environment.
Responds calmly and professionally to emergencies, escalated customers, and other stressful workplace situations.
Manages confidentiality without exception.

Nice To Haves

Lean Six Sigma, PMP, or change management certification preferred.
Experience operating in a managed services or outsourced service delivery model with a large enterprise client. Preferred.
Experience in a high-profile, high-volume, or public-facing environment. Preferred.
Experience standing up a new program or leading a program through significant change. Preferred.
Experience contributing to strategic planning and executing against it within a corporate organization. Preferred.

Responsibilities

Own the day-to-day operation and overall performance of the assigned program or functional area.
Ensure service level agreements, operating standards, and customer satisfaction targets are met or exceeded.
Define and monitor day-to-day service levels and KPIs, leveraging reports, dashboards, and trend analysis to measure performance and identify opportunities for improvement.
Establish and continuously improve workflows, SLAs, and operational mechanisms that ensure quality, accountability, and measurable outcomes.
Working closely with the Senior Manager or Director to support the vision and strategy of the program.
Develop and maintain subject matter expertise across the operations.
Maintain a rhythm-of-business calendar.
Manage the operational, budgetary, and financial performance of the assigned area, including labor management and variance to plan.
Support forecasting, headcount planning, and business case development for changes to the program.
Act as the liaison between Northwest Center, Amazon, and vendor partners, ensuring continuity and ongoing improvement of those relationships.
Deliver presentations and business reviews to audiences ranging from frontline staff to senior leadership and stakeholders.
Build and lead a high-performing team through talent development, performance management, succession planning, and employee engagement.
Drive consistent people practices, operational excellence, and a positive, collaborative workplace culture.
Ensure current training resources are available to all staff, and that institutional knowledge is captured and transferred rather than held individually.
Model elevated customer service in every interaction and hold the team to the same standard.
Perform additional duties as required in support of NWC@Amazon operations.

Benefits

Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Seattle, WA: Company-Provided Orca Pass – Unlimited use
Pet Insurance Discount Program