Event & Volunteer Operations Coordinator

Pelotonia • Columbus, OH

8d • Onsite

About The Position

The Event & Volunteer Operations Coordinator is responsible for the year-round engagement and coordination of Pelotonia’s Volunteers, who are crucial to the success and smooth operation of all events. This person will also be responsible for assisting with the planning and execution of all operational aspects of Pelotonia’s annual Ride Weekend & Gravel Day, as well as collaborating with team members and partners to plan and execute additional events throughout the year. The role reports to the Event Operations Director and is an integral part of the team in the pursuit to raise funds for innovative cancer research.

Requirements

• Excellent writing, proofreading, and verbal communication skills
• Self-motivated, detail-oriented, well-organized, and results-driven professional
• Comfortable in a fast-paced environment with the ability to prioritize and manage time effectively
• Strong analytical and problem-solving skills
• Willingness to challenge yourself in presenting and speaking to groups
• Knowledge of all Microsoft Office applications
• Embrace and embody the mission, vision, and values of Pelotonia
• Demonstrate a willingness to perform additional duties as requested and assigned
• Exude dependable judgment and impeccable integrity while interfacing with our community
• Comfortable working in an office environment

Responsibilities

• Execute and continually improve the communication & engagement plan to involve Volunteers on a year-round basis through consistent messaging.
• Serve as the staff point of contact to provide excellent customer service in response to all Volunteer-related questions and inquiries.
• Utilize Salesforce (CRM) to upload, edit, and monitor all Volunteer shifts across Ride Weekend and Gravel Day.
• Set up group Volunteer blocks for Corporate and Community Pelotons and continuously engage with appropriate Peloton leaders to monitor Volunteer registrations to these blocks, provide reporting tools, etc.
• Assist in the recruitment, training, and management of 50+ Lead Volunteers who serve as primary members of the event operations team for Ride Weekend.
• Establish and execute stewardship and recognition opportunities for all Volunteers.
• Strategically recruit specialized Volunteers, including medical, mechanical, and SAG (support and gear) personnel.
• Update instructional and reference materials, such as the Volunteer and Lead Volunteer Handbooks, Volunteer site guidelines, and Ride Weekend pocket guides, on an annual basis.
• Manage and steward relationships with all partner bike shops, including securing Rider discounts and mechanical Volunteer support.
• Lead the planning and execution of all Volunteer training and orientation sessions.
• Manage the communication plan to share Ride Weekend & Gravel Day impact with all businesses, neighborhoods, and village/township/county leadership throughout our routes.
• Plan and execute spirit stations, including entertainment and volunteer cheer groups, throughout routes for Ride Weekend and Gravel Day.
• Assist with warehouse and inventory management.
• Manage relationships with key in-kind vendors for Ride Weekend and Gravel Day supply donations.
• Serve as event operations lead for key events throughout the year, as assigned.
• Assist the Director – Event Operations on planning and execution for additional auxiliary events throughout the year, notably serving as secondary event operations contact for Pelotonia’s High Roller Evening of Appreciation and Survivor Celebration.

Benefits

• Pay range: $50,000 plus an annual bonus based on shared team metrics
• Stipend for monthly phone usage and professional development opportunities
• Flexible paid time off
• 10 paid holidays
• Annual winter break
• Comprehensive healthcare benefits (medical, vision, and dental) for employees, spouses/domestic partners, and dependent children
• Paid parental leave
• 401k Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed