Event Travel Manager

Navan

11h•$68,000 - $70,000

About The Position

The Event Travel Manager provides high-quality event travel management and personalized travel support to key clients and the wider Event Travel team. The role builds relationships across the business, shares market expertise, and helps clients achieve their event objectives while driving revenue across Navan's Event Travel services and delivering a strong return on investment. The manager supports travelers before, during, and after travel, including assisting with basic changes and cancellations to hotel, flight, car, and rail bookings, and providing accurate fare information. The role works with client contacts to understand program objectives and success measures, maintains project documentation for contract and policy compliance, and coordinates program planning from post-sale through final billing. The position also involves troubleshooting with agent tools, supporting the Team Lead, participating in team meetings, training in Navan systems, and maintaining current knowledge of the travel industry and platform.

Requirements

Professional oral and written communication skills.
Strong understanding of travel bookings and the technical aptitude to learn new technology.
Proficiency in MS Excel, Word, PowerPoint, and Google Suites.
Ability to participate in client-facing video calls for setup and project management.
Knowledge of internal communication tools such as Slack.
Ability to multitask and resolve urgent matters quickly and efficiently.
Empathetic disposition and ability to maintain a professional attitude.
Ability to adapt and thrive in a hyper-growth environment.
Reliable and flexible, with openness to working non-traditional shifts, including early mornings, late evenings, and weekends.
Independent thinker able to use available resources to troubleshoot issues and resolve customer inquiries.
Successful experience developing and maintaining key client and Account Manager/Account Executive relationships.
Strong customer service skills and a record of positive CSAT outcomes.
Interest in travel and a basic understanding of world geography.

Nice To Haves

One to three years of Group Travel planning experience.
Navan TravelXen knowledge.
Four or more years of GDS experience, preferably Sabre, including PNR building and ticketing; Amadeus and NDC experience are also preferred.

Responsibilities

Provide personalized travel support to travelers before, during, and after trips, including assistance with basic cancellations, changes, and updates to hotel, flight, car, and rail bookings.
Provide accurate and detailed fare information for hotel, flight, car, and rail bookings as needed.
Work with client contacts to understand and meet program objectives and outcomes.
Identify clients' critical success factors for projects.
Maintain thorough project documentation to ensure compliance with contracts and documentation policies, including service agreements and SLAs.
Troubleshoot issues by consulting agent tools and guidelines to determine how best to assist travelers.
Coordinate program planning from the post-sale stage through final billing.
Participate in regular team meetings to stay informed about product launches, industry updates, team initiatives, and programs.
Continuously improve travel industry and platform knowledge.
Complete training in Navan systems.
Support the Team Lead.
Build relationships across the business, share market expertise, and help clients achieve event objectives.
Drive revenue across Navan's Event Travel services while ensuring clients receive a strong return on investment.