Event Technology Project Manager - Creative Group

Direct Travel•Schaumburg, IL

6h•Onsite

About The Position

Creative Group designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries. Our employees reflect our Vision and Core Beliefs in everything we do. We have a “No excuse” culture, meaning our employees do not justify substandard performance or mistakes with excuses or by blaming others, but rather we work to find alternative solutions or strategies to overcome obstacles. As you will see below, one of our Core Beliefs is “Ownership.” Our employees reflect our Vision and Core Beliefs in everything we do. • Our Vision: To be the most radically caring people, inspiring people to thrive. • Our Core Beliefs are: o HONOR – Building trust and respect requires acting with integrity. o I choose the hard right, not the easy wrong. o OWNERSHIP – We believe each individual has the power to create the brand experience. o I choose my attitude and actions. o GRIT – To honor our commitments and achieve excellence, we must act with tenacity and resilience. o I choose to push through. o HEART – Deep connections and loyalty require engaging others with mutual respect, kindness and compassion. o I choose to engage with care. o COURAGE – In order to grow, we must bravely step into the space of discomfort. o I choose bravery. o CURIOSITY – To be our best, we must possess an intense desire to continually learn and seek a deeper understanding. o I choose to dig to understand. This position is responsible for building registration sites in CreativeEDGE, Cvent and the Performance Solution Platform; build related areas of Cvent as needed; build mobile apps in EventAPP and Cvent’s Hub App and EventMobi; support the technology on-site; and training others on CreativeEDGE. The individual in this role will also project manage the registration website builds internally and with the external client to ensure all deadlines are met and provide technology support to Program Specialists/Registration Managers. Additionally, this position will support builds in other platforms such as 6Connex, surveys in Survey Monkey and any other platforms potential clients may require and are approved by Creative Group.

Requirements

Bachelor's degree or a combination of education and experience is required.
Models behavior that reflects our organization’s Vision and Core Beliefs.
Must possess excellent interpersonal skills to be able to work cross-functionally and develop strong and positive internal and external relationships with the client and to deliver superior customer service derived from a spirit to help and serve others.
Must possess the analytical and detail orientation skills to create registration websites, develop mobile apps and to identify cost savings and profit opportunities to account teams or departments.
Models a positive, solution-based approach and be flexible and open to change.
Must be able to work autonomously, while thriving in a team environment.
Must possess strong verbal and written communication skills to convey and express thoughts and ideas and to write emails with a professional tone, and develop training as needed.
Must be organized to be able to manage multiple projects and tasks, in various phases, simultaneously, meet deadlines and prioritize.
Must take initiative and be resourceful and be able to work independently with clients.
Must be an active and discerning listener to identify participants’ and client’s needs.
Must be able to maintain client confidentiality.
Ability and willingness to work extended work days and possible weekends.
Accessible during acceptable working hours identified per project/program.
Ability to travel on occasion as program demands.
Frequent use of a computer and other office equipment
Ability to lift 20 lbs.
Frequent sitting, standing and walking.

Nice To Haves

1-2 years of experience in service, hospitality or event industry is preferred.
Cvent experience is preferred.
Proficiency in Microsoft Office products, especially Excel.
Some experience with HTML or DHTML is preferred

Responsibilities

Owns the technical component of the program by anticipating the needs of the client, instill confidence that the platform is in good hands, build rapport with the client and professionally represent the Creative Group Core Values.
Effectively manage the client:
Participates in ongoing client planning calls.
Identifies and understands client interests, issues, expectations, and priorities.
Acknowledges and escalates client and attendee concerns.
Adheres to Creative Group policies regarding appropriate and professional client interaction.
Abides by the local laws and culture of the designated program venue.
Builds mobile apps based on client requirements that encourage client’s future use.
Provide recommendations based off of experience and using the knowledge gained in each platform.
Technology Management:
Builds event-related registration websites using proprietary software tools, CreativeEDGE as well as Cvent.
Builds virtual environments in 6Connex and supports the project from registration until the event dates.
Builds and manages other technology applications such as, but not limited to, mobile apps.
Supports mobile apps on–site.
Partners with the Program Manager and Program Specialist/Registration Managers during client discovery meetings to translate specific needs into website requirements.
Liaisons with the internal Technology Services department for technology support.
Leverages working knowledge of proprietary software and Cvent capabilities in order to make successful recommendations to client.
Implements final electronic registration and Mobile App (if applicable).
Assist Program Specialists/Registration Managers with any trouble shooting in the use of CreativeEDGE.
Provides support and attendee help in Mobile Solutions.
Internal Communications Management:
Leverages experience and creative thinking to identify opportunities for increased process efficiency.
Shares strategies and best practices with colleagues looking for cost and time efficiencies.
On-site Services:
Provides on-site services when required in complex programs.
Provides on-site App support as needed.
Travels on-site when training opportunities are identified and approved by management.
Other Duties:
Trains end-users on Platforms; ensure staff is set-up correctly and learns how to use the system as it relates to their job function; provides guidance for new features as they become available; provides refresher trainings as needed.
Performs other duties as assigned.