Event Technology Project Manager (Platform delivery specialist)

Opus Agency

76d • $66,000 - $78,000 • Remote

About The Position

Opus Agency is a global event agency seeking an Event Technology Project Manager (platform delivery specialist) to join their Event Technology & Registration team. This role will partner with world-shaping brands to shape the future of events in an AI-infused world. The Event Technology & Registration team is critical in driving innovative and impactful strategies for event marketing. The Project Manager will be at the forefront of this mission, managing event registration and digital platforms, overseeing vendors, and managing the attendee registration process. This role manages digital experiences in their entirety, sometimes independently and sometimes leading a team. The position involves leading and supervising Opus employees, ensuring planning schedules are met, budgets are balanced, processes are implemented, and client needs are exceeded. This is a client-facing role working with Project Managers, Technical Architects, Configuration Specialists, and Attendee Support personnel to deliver experiences for Fortune 100 & 500 corporate clientele.

Requirements

• 5+ years of experience in a relevant role, with strong preference for experience in corporate events
• Proven experience in registration management on events from discovery to execution
• Bachelor's degree from four-year institution is preferred
• Microsoft Office suite program experience (Outlook, Excel, OneNote); Excel and spreadsheet experience strongly preferred.
• Ability to write reports, business correspondence, and procedural instructions.
• Ability to present information and respond to questions from managers, clients, customers, or the public.
• Ability to interact both on a one-to-one and group basis.
• Ability to apply concepts of basic algebra and geometry, fractions, percentages, ratios, and proportions to practical situations.
• Ability to create, monitor and understand budgets, debits, credits, and reconciliation.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
• Displays strong critical thinking, organizational, and analytical capabilities.
• Manages own time to meet project deadlines and in a manner that supports others meeting their project deliverables.
• Demonstrates strong verbal and written communication and presentation skills, exhibiting confidence.
• Ability to effectively prioritize workload on multiple projects & events simultaneously.
• Successfully perform in high stress, fast-paced environment.
• Accept changes with short notice and tolerate frequent interruptions.
• Ability to maintain high levels of confidentiality.
• Work cooperatively with other employees, vendors, and clients.
• Demonstrate resourcefulness, able to self-direct one’s own learning and development with support of peers and managers.
• Can provide critical, constructive feedback to colleagues in a professional manner.

Nice To Haves

• Preferred experience with event technology platforms such as RainFocus, Swoogo, Stova, Cvent, Eventbase, Airtable
• Strong preference for existing RainFocus experience
• Preferred experience with group housing experience, session content management and tools and session scanning/lead retrieval management

Responsibilities

• Serve as overall client-facing Event Technology project manager on small to mid-sized platform configuration projects for an Opus key account; manage a high volume of concurrent event technology projects.
• Demonstrate proficiency in event platforms and tools; understand functionality, user experience, and troubleshooting; participate in technical discussions, platform demos, and consult clients on configuration best practices with support. Technology includes microsites, registration sites, content catalogs and agenda builders, speaker/exhibitor portals, mobile apps, and attendee networking modules.
• Act as the primary contact for clients, internal stakeholders, and vendors for event technology and registration workstreams. Lead recurring client/team meetings, and technical discussions. Drive cross-functional alignment from intake through post-event closeout. Act as primary escalation point between client needs and technical execution teams.
• Develop and drive workback schedules by project for multiple concurrent projects and ensure seamless delivery across overlapping deadlines.
• Participate in scoping discussions. Translate client business objectives into scope documents, technical requirements, and functional specs for configuration specialists.
• Brief, direct, and oversee configuration specialists in the building, configuration, and maintenance of event technology modules.
• Establish and adhere to platform setup standards, templates, and maintain governance requirements; perform user-acceptance testing to ensure accuracy and compliance.
• Maintain and continuously refine standard operating procedures, documentation, and templates to increase speed and quality of delivery.
• Proactively identify scope creep, timeline risks, or technical bottlenecks; implement mitigation plans to keep projects within time and budget constraints, escalate critical issues to senior management as appropriate.
• Manage setup workflows and technical logistics for on-site deployments (e.g., badge pick-up, session scanning) when required, coordinating vendors, onsite support teams.
• As bandwidth allows, serve as overall Event Technology and Registration lead on small to mid-sized projects, or as a workstream lead on large projects. Include pre-planning roles and onsite-only roles in registration, session scanning and other event technology workstreams.
• Participate in internal trainings and creating resources; recommend process and resource improvements.
• Supervises work of project team members from Event Technology & Registration.
• May oversee work of temporary staff deployed onsite at events.

Benefits

• Health & Dental Insurance (choice of plans)
• 100% Employer paid short-term disability and life insurance
• Opportunity to elect additional life insurance and LTD insurance at employee expense
• Paid parental leave
• Opportunity to contribute pre-tax dollars to flexible spending accounts
• 401(K) with employer match
• Flexibility in work schedules
• Generous time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level