Event Technician - Crestron / Extron

MD Anderson Cancer Center•Houston, TX

10h•Onsite

About The Position

The Event Technician supports MD Anderson’s extended campus by delivering high-quality event and audio-visual services as part of the Event Services department within Facilities Administration. This role is responsible for the setup, operation, troubleshooting, and teardown of event spaces, including audio, video, web conferencing, computer labs, and multimedia systems, while ensuring adherence to safety, ADA, and operational standards. The Event Technician works closely with clients, faculty, and staff to provide outstanding customer service, clear communication, and technical guidance. Additionally, the position oversees inventory control, preventative maintenance, and supports evolving event technologies to meet the institution’s growing needs. This role blends technical expertise with customer-facing service in a mission-driven healthcare setting. The position supports a wide variety of conference meetings and events, requiring versatility and strong problem-solving skills. This opportunity provides the ability to work with evolving technologies and contribute to continuous improvement in event operations. This team has a team-oriented environment with a strong emphasis on professionalism, safety, and service excellence. Encourages continuous learning, adaptability, and professional growth. Offers a consistent 40-hour workweek, providing greater work-life balance compared to the extended or irregular hours often associated with the AV industry. Why Us? Joining MD Anderson means contributing to an institution committed to advancing cancer care through innovation, education, and patient support. In this role, you will support critical communication and learning technologies while gaining hands-on experience with enterprise-level audiovisual systems. MD Anderson offers long-term career development, comprehensive benefits, and a culture that values work-life balance.

Requirements

Three or more years of experience in conference room support within higher education, hospitality, or healthcare settings.
Hands-on experience working with Crestron and Extron control panels and audio/visual setups.
High School Diploma or Equivalent.
Two years experience in conference center support, hospitality, media services or related field to include audio-visual set up and projector set up.

Nice To Haves

Associates degree or above in audio/visual/business or related field.
CTS certified or Crestron/Extron certified.

Responsibilities

Setup, operation, troubleshooting, and teardown of event spaces, including audio, video, web conferencing, computer labs, and multimedia systems.
Ensuring adherence to safety, ADA, and operational standards.
Providing outstanding customer service, clear communication, and technical guidance to clients, faculty, and staff.
Overseeing inventory control and preventative maintenance of event and audio-visual equipment.
Supporting evolving event technologies to meet the institution’s growing needs.
Coordinating with Supervisor and Event Technicians to track the movement of all event inventory.
Notifying Supervisor of needed equipment repair and service.
Conducting periodic activities for the long-term care and preventative maintenance of all audio visual equipment.
Maintaining exceptional communication skills throughout all functions of client interaction and inter/intra departmental personnel.
Advising faculty and staff on the use of audio-visual equipment as needed.
Maintaining confidentiality of proprietary information.
Setting up all aspects of institutional events utilizing Event Management System reports and diagrams, in addition to various forms of written and oral specifications.
Setting up room equipment including participant tables, catering tables, registration tables, exhibit tables, panelist tables, linens, chairs, risers, podiums, and poster boards.
Setting up, reviewing AV needs with in-room client, operating, and troubleshooting audio and video equipment including audio visual control panels, microphones, sound systems, screens, projectors, monitors, video or web conference equipment, computers in podiums and labs, recording equipment, connecting wires and cables, sound and video mixing boards, peripherals, and related electronic equipment.
Performing Laptop and Computer Lab tasks including straightening of chairs, printer maintenance (toner and paper), supplies stocked, and ensuring headphones and computer equipment are operational.
Notifying 4-info and Supervisor of any tasks that need to be handled.
Tearing down and returning equipment properly to appropriate storage areas.
Ensuring consistent cleanliness of all event furnishings through direct handling or coordination with Facilities personnel.
Wiping down tables, credenzas, chairs, podiums, and millwork.
Notifying Supervisor and Facilities to ensure event area environments, restrooms, lighting, furnishings, aesthetics, and structural integrity are properly maintained.
Submitting 3-5000 and 4-info tickets for necessary work needs.
Providing periodic support with Multi Media/Video Conference Events including installing, adjusting, and operating electronic equipment to record, edit, and transmit radio and television programs, video, web or desktop presentations.
Supporting event-related audio, video and web conferences including conference configuration via audio visual control panel, live switching of video, audio and data feeds, acting as a room host, and securing the room at the end of the event.
Diagnosing and resolving media system problems.
Switching sources of video input from one camera or studio to another, from film to live programming, or from network to local programming.
Mixing and regulating sound inputs and feeds, or coordinating audio feeds with television pictures.
Ensuring adherence to operational standards for events at MD Anderson’s extended campus.
Ensuring Life Safety standards and ADA guidelines are followed.
Coordinating with Supervisor to stay current with content, video and audio capture as new technologies emerge.
Working with Supervisor to educate self and in turn faculty and staff on use of new platforms.
Ensuring event bulletins and door signs (electronic and paper) are produced and posted daily.
Handling projects for Manager and Supervisor as necessary and other duties as assigned.

Benefits

Employer-paid medical coverage starting day one for employees working 30+ hours/week.
Optional group dental, vision, life, AD&D, and disability insurance.
Accruals for PTO and Extended Illness Bank.
Paid holidays.
Wellness leave.
Childcare leave.
Other leave options.
Tuition Assistance Program after six months of service.
Access to extensive wellness, fitness, and employee resource groups.
Defined-benefit pension through the Teachers Retirement System.
Voluntary retirement plans.
Employer-paid life and reduced salary protection programs.
Long-term career development.
Comprehensive benefits.
Culture that values work-life balance.